You can see it againUnder pressure people bring back shapes and positions long after the wording has gone.
Picture superiority · Shepard 1967, Standing 1973
PEOPLECERTITIL 4 Strategic Leader
The ITIL 4 Strategic Leader certification equips senior IT and business leaders with the practical skills to align digital strategy with broader business objectives, navigate VUCA environments, and drive successful digital transformation. It combines strategic direction with operational excellence, enabling you to lead with confidence and deliver lasting value in complex, AI-driven landscapes.
Exam formatMultiple choice
DeliveryPeopleCert
Free questions1639
Content last reviewed 30 July 2026 · Up to date
The certification
What ITIL-4-STRATEGIC-LEADER-MODULES proves, and what it asks of you
What this certification covers, who it is written for, and what the exam itself looks like on the day.
15domains
57objectives
385concepts
US $865.00exam fee
What it is
What this certification is
What it validates, who it is written for, and the experience it assumes.
About this certification
The ITIL 4 Strategic Leader certification is designed for experienced IT and business leaders who are responsible for setting and executing digital strategy. It validates your ability to align digital initiatives with organizational goals, manage disruption, and foster a culture of continuous improvement. This certification bridges the gap between strategic vision and operational delivery, ensuring you can lead transformation initiatives that deliver measurable business value.
Earning the ITIL 4 Strategic Leader certification demonstrates your mastery of two key modules: ITIL 4 Strategist: Direct, Plan and Improve and ITIL 4 Leader: Digital & IT Strategy. These modules equip you with the tools to optimize workflows, manage organizational change, and navigate the complexities of modern digital environments. As a Strategic Leader, you will be prepared to guide your organization through uncertainty and drive sustainable success.
Who it’s for
This certification is for IT and business leaders, including CIOs, CTOs, IT directors, and senior managers, who are responsible for shaping and executing digital strategy. It is also valuable for consultants and advisors who guide organizations through digital transformation and service management improvement initiatives. You are expected to have significant experience in IT service management and a deep understanding of how technology enables business outcomes. You are comfortable operating at a strategic level, influencing stakeholders, and driving change across the organization.
Recommended experience
A minimum of three to five years of experience in IT service management, with a focus on strategy, planning, and improvement. Familiarity with ITIL 4 concepts is strongly recommended. Experience in leading or participating in digital transformation initiatives; Understanding of ITIL 4 framework and its guiding principles; Ability to analyze and improve operational processes; Experience in managing organizational change and stakeholder communication
The syllabus
What you’ll learn
Every domain and objective PeopleCert measures, with the weight they carry on the exam.
The official PeopleCert exam outline · checked 30 July 2026 · See the source
Understand the key concepts of Direct, Plan & Improve
- Understand the following key terms
- Understand the differences between the following key concepts
- Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement (1.8)
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Know how to cascade objectives and requirements (1.3.1, 1.3.1.1, 2.1.3, 2.1.4)
- Know how to define effective policies, controls and guidelines (2.5.2, 2.5.2.1-3)
- Know how to place decision-making authority at the correct level (2.2.2)
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand the role of risk and risk management in DPI (1.2.1.3, 2.3, 2.3.1-2)
- Understand how governance impacts DPI (2.2, 2.2.1, 2.2.1.1, 2.2.2, 2.2.3)
- Know how to ensure that controls are sufficient, but not excessive (2.5.2.1, 2.5.2.2)
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS (Chapter 5 including subsections)
- Know how to identify assessment objectives, outputs, requirements and criteria (3.1.1.2, 3.1.3, 3.1.3.1, 3.1.4, tab 3.2)
- Know how to select an appropriate assessment method for a particular situation (3.1.3, 3.1.3.1-7)
- Know how to define and prioritize desired outcomes of an improvement (the continual improvement practice 2.4.2.2, Core Guidance 5.2, 5.4, 5.4.1-3, 5.4.3.1)
- Know how to build, justify and advocate for a business case (5.4.2, 2.4.3, 2.4.3.1-2)
- Know how to conduct
- Know how to embed continual improvement at all levels of the SVS (5, 5.1-3, the continual improvement practice 2.4.1.3)
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand the nature, scope and potential benefits of organizational change management (6.3, 6.3.1, 6.3.2, 6.3.2.1-3, tab 6.4, the organizational change management practice 2 (including subsections))
- Know how to use the key principles and methods of Communication & OCM
- Know how to establish effective interfaces across the value chain (6.2, 6.3.3, 7.3.1.6, 7.3.2.5)
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Know how to define indicators and metrics to support objectives (4, 4.1, 4.1.1-3, 4.2, 4.2.1-3 (including subsections), tab 4.2)
Understand and know how to direct, plan and improve value streams and practices
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement (3.3, 3.3.1-2, 7.3.3, 7.3.3.1-3)
- Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Understand how to leverage digital strategy to react to digital disruption
- Understand the following concepts
- Understand the following concepts
- Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS. (2.10 (excluding 2.10.4), strategy management practice 2.1 & 2.4 including all subsections)
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
- External analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4)
- Internal analysis: The four dimensions of service management (4.1, 4.1.2, 4.1.3, 4.1.4)
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is (8.1.2, 8.1.2.2)
- Know how to analyse the VUCA factors and address them in a Digital and IT Strategy (8.1 including subsections)
- Explain and compare three levels of digital disruption
- Show how an organization’s position in a particular market or industry is influenced by the following factors
- Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- Know how to apply the following approaches to achieve customer/market relevance
- Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)
- Understand the financial aspects of Digital and IT Strategy in terms of the following
- Assess strategic approaches for digital organizations (5.2 including subsections)
Understand the risks and opportunities of Digital and IT Strategy
- Explain the concept of risk management in the context of a digital organization (11.1, 11.2, 11.3 including subsections for all, risk management practice 2.1 & 2.4 including all subsections)
- In the context of Digital and IT Strategy, explain how to
- Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk (11.10, 11.11, 11.12 including subsections for all)
- Explain the concept of innovation, including its key elements and techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 including subsections for all)
- Know how to apply techniques to develop and maintain a culture of innovation (10.5, 10.8, 10.9 including subsections for all)
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions (4.3 including subsections)
- Explain how to define and communicate a vision and a strategy (3.4, 5.1.1, 5.1.2 including subsections for all)
- Know how to use business cases to advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 including subsections for all)
Understand how to implement a Digital and IT Strategy
- Know how to define operating models for digital organizations (2.9, 12.2, architecture management practice 2.1 & 2.4, and workforce and talent management practice 2.1 & 2.4, including subsections for all)
- Explain the major skills required of leaders in a digital organization (6.2 (excluding 6.2.1), 9 including subsections)
- Apply the following approaches to strategy coordination and implementation
- Explain approaches to POMs (parallel operating models) (8.2 including subsections)
- Explain how to assess success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 including subsections for all, measurement and reporting practice 2.1 & 2.4 including all subsections)
- Explain the typical activities of a digital transformation programme (6.3.4 including subsections)
On the day
The exam itself
Everything PeopleCert publishes about sitting it, and nothing we inferred.
Prerequisites
Hold the ITIL 4 Foundation certification (or ITIL 4 Foundation Bridge).
Exam codeITIL-4-STRATEGIC-LEADER-MODULES
CertificationITIL 4 Strategic Leader
Exam formatMultiple choice
DeliveryPeopleCert
LanguagesEnglish
PricingUS $865.00
After you pass
Where this credential goes next
The path PeopleCert lays out, how the credential is kept, and where to book.
Step-by-step path to ITIL 4 Strategic Leader
PrerequisiteHold the ITIL 4 Foundation certification (or ITIL 4 Foundation Bridge).
Credential earnedITIL 4 Strategic Leader Certification Renewal and maintenance
ITIL 4 certifications are valid for three years. To maintain the Strategic Leader designation, you must earn 30 Continuing Professional Development (CPD) points per year and complete the renewal process through the PeopleCert platform. Stay current with the latest technologies and maintain your certification.
Learn more about renewal requirements Lifecycle status
This certification is currently active and available. PeopleCert maintains this certification to validate current skills and industry relevance.
Exam status: ActiveMaintained by PeopleCert
Exam registration
Register for the exam through PeopleCert, PeopleCert’s authorized testing partner.
Schedule your examVisit the official PeopleCert certification page for exam policies and requirements.
View the official pageYour coach
And when you are serious, your coach Pip takes over
Your coach in the app reads what you have answered with the book closed and tells you one thing to do tonight. It will not count an answer you gave with the page open, and it will tell you when you are not ready.
See how the coach worksBefore you book
Questions people ask
How does the ITIL 4 Strategic Leader certification relate to the ITIL 4 Managing Professional (MP) certification?
The Strategic Leader (SL) and Managing Professional (MP) are two separate qualification paths within ITIL 4. SL focuses on strategic and leadership skills, while MP focuses on operational and tactical IT service management. You can earn both independently, and each requires the ITIL 4 Foundation as a prerequisite.
Is the ITIL 4 Strategic Leader certification a higher tier than ITIL 4 Foundation?
Yes, the Strategic Leader is an advanced-level certification that builds on the Foundation. It is designed for experienced professionals and requires the Foundation as a prerequisite, but it is not a direct upgrade path from Foundation alone; you must pass the two required exams.
Can I take the ITIL 4 Strategist: Direct, Plan and Improve and ITIL 4 Leader: Digital & IT Strategy exams in any order?
Yes, you can take the two required exams in any order. However, you must hold the ITIL 4 Foundation certification before attempting either exam.
Are there any hands-on labs or practical components in the ITIL 4 Strategic Leader exams?
No, the exams are multiple-choice and do not include hands-on labs. They assess your knowledge and understanding of the strategic and operational concepts covered in the modules.
What is the retake policy if I fail one of the Strategic Leader exams?
You can retake a failed exam after a waiting period. PeopleCert's Take2 re-sit option allows you to purchase a second attempt at a discounted rate. Standard retake policies apply, and you must wait at least 24 hours before retaking.
What job roles does the ITIL 4 Strategic Leader certification map to?
This certification is designed for IT directors, CIOs, CTOs, and senior managers who are responsible for digital strategy, service management, and organizational transformation. It also benefits consultants and advisors in these areas.
Can I recertify by passing a different ITIL exam?
No, the Strategic Leader certification must be renewed through the CPD program. Passing other ITIL exams does not automatically renew this certification, but it may contribute to your CPD points.
Is the ITIL 4 Strategic Leader available in languages other than English?
The exams are primarily offered in English. Availability of other languages may vary by region and delivery provider. Check the PeopleCert website for current language options.
Information freshness · Content last reviewed on 2026-07-30 Up to date
Practice free questions 1639 questions, free, no account needed.
The curriculum
The whole exam, mapped and written
Every domain, every objective, and every concept PeopleCert measures — each one written out.
15domains
57objectives
385concepts
352free pages
The domains, and what sits inside them
Every objective below is a page you can open and practise now, without an account.
The official PeopleCert exam outline · checked 30 July 2026 · See the source
1Understand the key concepts of Direct, Plan & Improve67 questions
2Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context85 questions
Know how to cascade objectives and requirements (1.3.1, 1.3.1.1, 2.1.3, 2.1.4)5 concepts · 6 pagesOpen →Know how to define effective policies, controls and guidelines (2.5.2, 2.5.2.1-3)9 concepts · 7 pagesOpen →Know how to place decision-making authority at the correct level (2.2.2)5 concepts · 5 pagesOpen →
3Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system61 questions
Understand the role of risk and risk management in DPI (1.2.1.3, 2.3, 2.3.1-2)4 concepts · 6 pagesOpen →Understand how governance impacts DPI (2.2, 2.2.1, 2.2.1.1, 2.2.2, 2.2.3)5 concepts · 6 pagesOpen →Know how to ensure that controls are sufficient, but not excessive (2.5.2.1, 2.5.2.2)4 concepts · 2 pagesOpen →
4Understand and know how to use the key principles and methods of continual improvement for all types of improvements220 questions
Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS (Chapter 5 including subsections)6 concepts · 6 pagesOpen →Know how to identify assessment objectives, outputs, requirements and criteria (3.1.1.2, 3.1.3, 3.1.3.1, 3.1.4, tab 3.2)6 concepts · 7 pagesOpen →Know how to select an appropriate assessment method for a particular situation (3.1.3, 3.1.3.1-7)7 concepts · 7 pagesOpen →Know how to define and prioritize desired outcomes of an improvement (the continual improvement practice 2.4.2.2, Core Guidance 5.2, 5.4, 5.4.1-3, 5.4.3.1)8 concepts · 7 pagesOpen →Know how to build, justify and advocate for a business case (5.4.2, 2.4.3, 2.4.3.1-2)9 concepts · 7 pagesOpen →Know how to conduct5 concepts · 6 pagesOpen →Know how to embed continual improvement at all levels of the SVS (5, 5.1-3, the continual improvement practice 2.4.1.3)6 concepts · 7 pagesOpen →
5Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement77 questions
Understand the nature, scope and potential benefits of organizational change management (6.3, 6.3.1, 6.3.2, 6.3.2.1-3, tab 6.4, the organizational change management practice 2 (including subsections))8 concepts · 6 pagesOpen →Know how to use the key principles and methods of Communication & OCM7 concepts · 5 pagesOpen →Know how to establish effective interfaces across the value chain (6.2, 6.3.3, 7.3.1.6, 7.3.2.5)4 concepts · 5 pagesOpen →
6Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement37 questions
7Understand and know how to direct, plan and improve value streams and practices56 questions
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement (3.3, 3.3.1-2, 7.3.3, 7.3.3.1-3)8 concepts · 6 pagesOpen →Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.6 concepts · 6 pagesOpen →
8Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities183 questions
Focus on value5 concepts · 4 pagesOpen →Start where you are5 concepts · 6 pagesOpen →Progress iteratively with feedback3 concepts · 5 pagesOpen →Collaborate and promote visibility3 concepts · 5 pagesOpen →Think and work holistically6 concepts · 6 pagesOpen →Keep it simple and practical5 concepts · 6 pagesOpen →Optimize and automate5 concepts · 6 pagesOpen →
9Understand how to leverage digital strategy to react to digital disruption101 questions
Understand the following concepts8 concepts · 7 pagesOpen →Understand the following concepts6 concepts · 7 pagesOpen →Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS. (2.10 (excluding 2.10.4), strategy management practice 2.1 & 2.4 including all subsections)10 concepts · 8 pagesOpen →
10Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value45 questions
11Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology101 questions
Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is (8.1.2, 8.1.2.2)6 concepts · 3 pagesOpen →Know how to analyse the VUCA factors and address them in a Digital and IT Strategy (8.1 including subsections)4 concepts · 5 pagesOpen →Explain and compare three levels of digital disruption4 concepts · 3 pagesOpen →Show how an organization’s position in a particular market or industry is influenced by the following factors4 concepts · 6 pagesOpen →Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)4 concepts · 5 pagesOpen →
12Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence150 questions
Know how to apply the following approaches to achieve customer/market relevance8 concepts · 7 pagesOpen →Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)6 concepts · 7 pagesOpen →Understand the financial aspects of Digital and IT Strategy in terms of the following19 concepts · 11 pagesOpen →Assess strategic approaches for digital organizations (5.2 including subsections)9 concepts · 7 pagesOpen →
13Understand the risks and opportunities of Digital and IT Strategy176 questions
Explain the concept of risk management in the context of a digital organization (11.1, 11.2, 11.3 including subsections for all, risk management practice 2.1 & 2.4 including all subsections)19 concepts · 11 pagesOpen →In the context of Digital and IT Strategy, explain how to7 concepts · 7 pagesOpen →Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk (11.10, 11.11, 11.12 including subsections for all)8 concepts · 6 pagesOpen →Explain the concept of innovation, including its key elements and techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 including subsections for all)8 concepts · 7 pagesOpen →Know how to apply techniques to develop and maintain a culture of innovation (10.5, 10.8, 10.9 including subsections for all)7 concepts · 7 pagesOpen →
14Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy92 questions
Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions (4.3 including subsections)6 concepts · 7 pagesOpen →Explain how to define and communicate a vision and a strategy (3.4, 5.1.1, 5.1.2 including subsections for all)10 concepts · 7 pagesOpen →Know how to use business cases to advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 including subsections for all)8 concepts · 6 pagesOpen →
15Understand how to implement a Digital and IT Strategy188 questions
Know how to define operating models for digital organizations (2.9, 12.2, architecture management practice 2.1 & 2.4, and workforce and talent management practice 2.1 & 2.4, including subsections for all)5 concepts · 6 pagesOpen →Explain the major skills required of leaders in a digital organization (6.2 (excluding 6.2.1), 9 including subsections)12 concepts · 9 pagesOpen →Apply the following approaches to strategy coordination and implementation4 concepts · 5 pagesOpen →Explain approaches to POMs (parallel operating models) (8.2 including subsections)8 concepts · 6 pagesOpen →Explain how to assess success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 including subsections for all, measurement and reporting practice 2.1 & 2.4 including all subsections)10 concepts · 8 pagesOpen →Explain the typical activities of a digital transformation programme (6.3.4 including subsections)5 concepts · 6 pagesOpen →
Not a table of contents
Every line on this map already opens
In front of every objective the practice pages are already there, free and without an account. This is one objective, opened.
Understand the following key terms7 pagesOpen →
Free in front of it
34 questions on this objective, five to a page. Every range above is a real page, open now, with no account.
Reading the map is not the same as knowing the ground
The curriculum tells you what is on the exam. Proving you know it is a different job — and it is the one the closed-book run does.
Free questions
1639 questions. No account, no card.
The whole bank is open. 5 questions to a page, every answer explained, and a discussion thread on each one.
1639questions
352pages
57objectives
Freealways
Browse by domain
Every objective, and every page range, is a link — so you can pick up exactly where you left off.
1Understand the key concepts of Direct, Plan & Improve67 questions
2Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context85 questions
3Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system61 questions
4Understand and know how to use the key principles and methods of continual improvement for all types of improvements220 questions
5Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement77 questions
6Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement37 questions
7Understand and know how to direct, plan and improve value streams and practices56 questions
8Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities183 questions
9Understand how to leverage digital strategy to react to digital disruption101 questions
10Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value45 questions
11Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology101 questions
12Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence150 questions
13Understand the risks and opportunities of Digital and IT Strategy176 questions
14Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy92 questions
15Understand how to implement a Digital and IT Strategy188 questions
What a practice page gives you
1Five to a page
Short enough to finish, long enough to matter.
2Every answer explained
Not only which one is right — why the others are wrong.
3A discussion on each
Ask, answer, and vote. Every question has its own thread.
A question, and the idea behind it
Every question comes from a concept
These are not trivia. Each one is written against a concept in the book, so when you get one wrong there is somewhere to go and find out why.
The visual book
See it once. Carry it into the exam.
The pages shown here come from our AI-900 book — an example of how each concept is written in plain language and, where the idea needs one, drawn as a full page you can take in at a glance.
385concepts
1639free questions
Why a picture, and not another paragraph
Three reasons, and each one is a real finding rather than a slogan.
You can see it againThe whole idea at onceWhere it starts, what happens in the middle, what comes out, and the mistake to avoid.
Multimedia principle · MayerThe look-alikes sit togetherThe pairs the exam tests are drawn side by side, so the difference is seen, not told.
Dual coding · PaivioWhat one page is made of
You are never asked to read a poster here — only to see how one is built. After that, every other page is legible at a glance.
1A numbered strip on top
The idea as a sequence, followed with a finger before a word is read.
2Panels for the parts
What it is, how the machine learns it, when it is the right tool.
3The trap, framed
The distinction the exam tests, given its own box instead of buried in prose.
4One line at the bottom
The sentence to carry into the exam room.
Open book, on purpose
Answer it with the picture beside you
This is the part that teaches. The illustration and the written explanation stay where they are while you work, so a scenario stops being a memory test and becomes something you can simply look at.
It teaches · it does not count
A smartphone uses AI to unlock when the owner looks at the camera. Which AI capability is being used?
AImage classification
BFacial recognition
COptical character recognition
DObject detection
Look at the five steps. Detect finds a face, align straightens it, encode turns it into numbers, search compares it with a stored face, and decide answers one question: is this the same person? Classification would only say “a face”. Detection would only draw a box. Neither decides whose.
Then the page shuts, and it starts counting
The same questions come back with the book closed — that run is the one that counts. After it, your coach picks one thing for tonight, sized to the time you have, and brings pages back before you lose them.
Testing effect · Roediger & Karpicke 2006 · spacing effect · Cepeda et al. 2006
Official resources
Straight from PeopleCert
Where the exam is defined, scheduled and scored.
1official link
385concepts mapped
The source
PeopleCert’s own pages
We link to them rather than repeat them, so nothing here goes stale behind them.
Checked against the source
Every objective on the official PeopleCert outline already has questions here
We build from the official skills outline, not from a summary of it — 57 objectives, 385 concepts written under them, and free questions against every one. When PeopleCert changes the outline, this page changes with it.
57objectives on the outline→385concepts written→1639free questions
An official page tells you what will be asked. It cannot tell you what you will get right.
That is the only question worth answering the night before, and no link answers it. You answer it by taking the questions with the book closed, and seeing what comes back.