Know How to Place Decision-Making Authority at the Correct Level (2.2.2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   An IT operations team is overwhelmed with routine change requests. The change manager wants to delegate approval for these routine changes to the team leads. What is the most important method to implement to ensure this delegation is effective?

   • AHold a meeting to inform team leads that they now have authority to approve changes.
   • BAsk team leads to use their best judgment for each change request.
   • CRotate the approval responsibility among all team members weekly.
   • DProvide team leads with a list of pre-approved change types and criteria for what must be escalated.
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2. 22foundation · easy

   Which approach best ensures that decision-making authority supports the organization's direction and planning?

   • AKeeping decision rights static once they are defined
   • BAssigning all decision rights to external consultants
   • CBasing decision rights solely on job titles without considering the context
   • DRegularly reviewing and adjusting decision rights as plans and strategies evolve
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4. 23application · medium

   A company is developing a new IT strategy. The CIO wants to involve regional IT managers in setting strategic priorities, but the board wants to keep the final approval of the strategy at the executive level. How should decision-making authority be placed to support effective direction and planning?

   • ACreate a joint committee of regional managers and board members to make the final decision together.
   • BHave the board set the strategy without input from regional managers to ensure a unified direction.
   • CInvolve regional managers in providing input and recommendations, while the board retains final approval authority.
   • DAllow regional IT managers to set the strategy, with the board approving only the budget.
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5. 24foundation · easy

   Which method is most effective for delegating decision-making authority while ensuring clarity and accountability?

   • AAllowing all team members to make any decision independently
   • BEscalating every decision to the highest manager
   • CClearly defining roles, responsibilities, and decision rights in a RACI matrix or similar document
   • DVerbally assigning tasks during team meetings without documentation
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6. 25expert · hard

   A global company is implementing a new customer relationship management (CRM) system. The project team is distributed across three continents. The project sponsor wants to delegate decisions about the system's configuration to the regional teams, but the vendor's licensing agreement requires that the system be configured in a specific way to maintain support. What is the most appropriate level for configuration decisions?

   • AAt the vendor, because they own the licensing agreement.
   • BAt a central team that includes vendor representatives, to ensure compliance with the licensing agreement while considering regional input.
   • CAt the project sponsor, because they are accountable for the project's success.
   • DAt the regional teams, because they know their local customer needs best.
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