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CISCO

Cisco Certified Support Technician (CCST) IT Support

100-140

The Cisco Certified Support Technician (CCST) IT Support certification validates the foundational knowledge and hands-on skills needed to succeed in entry-level IT support roles. It covers troubleshooting, assisting end users, managing computer components, and identifying security threats. Earning this credential prepares you for help desk and user support positions and is a strong first step toward a career in IT.

Practice Free Questions

6Domains

21Objectives

194Practice pages

935Free questions

100-140 free practice questions

Choose any objective and open any question page — no sign-in required.

1.1. Define key help desk concepts.

42 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–42

1.2. Prepare documentation to summarize a customer interaction.

41 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–41

1.3. Describe the problem solving process.

46 questions · 10 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–46

2.1. Demonstrate how to follow basic safety procedures.

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

2.2. Assist end users in using tools to locate information about their device.

45 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45

2.3. Assist end users in locating, identifying, and understanding the characteristics of various ports and cables.

54 questions · 11 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–50 51–54

2.4. Identify, install and upgrade various components in a desktop computer.

45 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45

2.5. Investigate commonly encountered hardware issues.

34 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–34

4.1. Assist users in resolving Windows operating system issues.

45 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45

4.2. Assist users in resolving MacOS operating system issues.

48 questions · 10 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–48

4.3. Assist users in resolving mobile device issues.

63 questions · 13 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–50 51–55 56–60 61–63

4.4. Describe virtualization and cloud terminology.

35 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35

4.5. Assist users in resolving common application issues.

45 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (21 objectives · 194 pages).