A user reports that faxes sent from the multifunction device (MFD) to a specific external number fail with a 'No Answer' error. Other fax numbers work fine. What should you check first?

The destination fax number for correct dialing prefix or area code.

The MFD's paper tray for fax reception.

The MFD's fax memory for stored documents.

The telephone line connection to the MFD.

A user has a wireless keyboard that works intermittently. The keyboard is paired via Bluetooth. The user has replaced the batteries and the keyboard works for a few minutes, then stops responding. The keyboard works fine on another computer. What is the most likely cause?

The Bluetooth adapter on the user's computer is faulty or has a driver issue.

The keyboard's firmware is outdated.

The keyboard's battery contacts are corroded.

The keyboard is out of range of the computer.

A print job is stuck in the queue and will not print. What is the most direct way to remove it?

Turn off the printer and turn it back on.

Unplug the printer's USB cable.

Cancel the job from the print queue window.

A user connects an external drive to a USB port, but Windows displays a 'USB Device Not Recognized' error. What is a common cause?

The drive's storage capacity is too large.

The USB port or cable is faulty.

The drive is not assigned a drive letter.

The drive is formatted with a file system incompatible with Windows.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 1)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 1–5

1application · medium
A user reports that faxes sent from the multifunction device (MFD) to a specific external number fail with a 'No Answer' error. Other fax numbers work fine. What should you check first?
Select an answer first
2expert · medium
A user has a wireless keyboard that works intermittently. The keyboard is paired via Bluetooth. The user has replaced the batteries and the keyboard works for a few minutes, then stops responding. The keyboard works fine on another computer. What is the most likely cause?
Select an answer first
3foundation · easy
A print job is stuck in the queue and will not print. What is the most direct way to remove it?
Select an answer first
4foundation · easy
A user connects an external drive to a USB port, but Windows displays a 'USB Device Not Recognized' error. What is a common cause?
Select an answer first
5foundation · easy
A user needs to send a printed document to a colleague who has a fax machine. Which multifunction device function should the user use?
Select an answer first

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