3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 10)

Questions 46–50

1. 46application · medium

   Several users on the same floor report that print jobs sent to the network printer are not printing. You check the printer's web interface and see it is online and idle. On a user's computer, you open the print queue and see a job with a status of 'Spooling' that never completes. What is the most likely cause and the best first action?

   • AThe printer's memory is full; power-cycle the printer to clear its memory.
   • BThe print spooler service is hung; restart the Print Spooler service on the user's computer.
   • CThe network connection to the printer is down; check the printer's IP address and ping it.
   • DThe printer driver is corrupted; reinstall the driver on the user's computer.
   Reveal Solution Discussion Select an answer first
2. 47foundation · easy

   What is the correct way to dispose of a used toner cartridge from a laser printer?

   • ABurn it to dispose of the toner residue.
   • BPlace it in the regular trash.
   • CReturn it to the manufacturer or a recycling program.
   • DWash it and reuse it for storage.
   Reveal Solution Discussion Select an answer first
4. 48application · medium

   A user at a multifunction device (MFD) wants to scan a 10-page document to a shared network folder. They place the pages in the automatic document feeder (ADF) and press Scan. The MFD displays 'ADF jam'. After clearing the jam, what should the user do to ensure all 10 pages are scanned?

   • ARescan the entire document from the beginning.
   • BCheck the scan destination folder for partial files.
   • CRemove the jammed page and place it back in the ADF.
   • DPress Resume and continue scanning from the jammed page.
   Reveal Solution Discussion Select an answer first
5. 49foundation · easy

   A user's wireless headphones are paired with a laptop but produce no sound. Which step should be checked first?

   • AReinstall the Bluetooth driver.
   • BReplace the headphone battery.
   • CVerify that the headphones are selected as the default audio output device.
   • DUnpair and re-pair the headphones.
   Reveal Solution Discussion Select an answer first
6. 50application · medium

   A user's built-in laptop webcam shows a black screen in a video conferencing app, but the webcam works in the Camera app. What is the most likely cause?

   • AThe laptop's display brightness is too low.
   • BThe webcam hardware is faulty.
   • CThe video conferencing app is using the wrong camera device.
   • DThe webcam driver is corrupted.
   Reveal Solution Discussion Select an answer first