3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A teleconferencing device like a Webex Desk Pro is not showing video from its camera. What is a common cause?

   • AThe device's Ethernet cable is unplugged.
   • BThe device's speaker volume is too low.
   • CThe device's screen brightness is set to zero.
   • DThe camera privacy shutter is closed.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   A touchscreen monitor is not responding to touch input, but the display works fine. What is the first step to troubleshoot?

   • AIncrease the screen resolution.
   • BReplace the touchscreen digitizer.
   • CCheck if the touchscreen is disabled in Device Manager.
   • DClean the screen with a dry cloth.
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A user is using a Bluetooth headset for a video call on a Windows laptop. The headset connects, but the user reports that the audio quality is poor and the microphone does not work. The headset works fine when paired with a smartphone. What is the most likely cause?

   • AThe laptop's microphone privacy settings are blocking the headset.
   • BThe laptop's Bluetooth driver is outdated.
   • CThe headset's battery is low.
   • DThe headset is connected using the 'Headset' profile instead of the 'Headphones' profile.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A user reports that their USB-connected laser printer stopped printing mid-job. The printer's status LED is solid green, but the print queue shows the job as 'Error - Printing'. You check the printer's front panel and see a message: 'Replace toner: Low'. The user insists they replaced the toner cartridge last week. What should you do first?

   • AOpen the print queue, cancel the stuck job, and have the user resubmit it.
   • BRestart the print spooler service on the user's computer.
   • CReplace the USB cable with a known-good cable and reconnect the printer.
   • DVerify the toner cartridge is seated correctly and remove any protective seal or tape.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A multifunction device (MFD) is used for printing, scanning, and faxing. Users report that the MFD frequently jams when printing on the back side of pre-printed paper (duplex printing). The paper is standard 20 lb bond. The MFD's duplexer is clean and the paper path is clear. What is the most likely cause of the jams?

   • AThe MFD's duplexer is not installed correctly.
   • BThe paper is loaded incorrectly in the tray.
   • CThe pre-printed paper is too smooth for the duplexer's rollers.
   • DThe MFD's fuser is too hot.
   Reveal Solution Discussion Select an answer first