A user reports that their USB printer is not detected by the computer. Which initial step should a support technician take to diagnose the issue?

Verify that the USB cable is securely connected to both the printer and the computer.

Reinstall the printer driver from the manufacturer's website.

Replace the printer's USB cable with a new one.

Restart the print spooler service on the computer.

A user calls the help desk because their multifunction printer (MFP) is showing a 'Paper Jam' error, but they cannot see any jammed paper. They were trying to scan a stack of documents using the automatic document feeder (ADF). What should you instruct the user to do first?

Open the ADF cover and gently remove any jammed paper, then close it and check the error clears.

Replace the paper in the ADF tray with a fresh stack and press Resume.

Power-cycle the MFP by turning it off and on again.

Open the rear access door and check the fuser area for jammed paper.

A scanner is connected to a computer via USB, but the scanning software says 'Scanner not found.' What is the most likely cause?

The scanner's resolution is set too high.

The scanner driver is not installed or is outdated.

A fax transmission fails with an error indicating a communication error. Which of the following is a common cause?

The fax machine's display brightness is too high.

The receiving fax machine is out of ink.

The phone line has static or interference.

The fax machine's paper tray is empty.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 11)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 51–55

51foundation · easy
A user reports that their USB printer is not detected by the computer. Which initial step should a support technician take to diagnose the issue?
Select an answer first
52application · medium
A user calls the help desk because their multifunction printer (MFP) is showing a 'Paper Jam' error, but they cannot see any jammed paper. They were trying to scan a stack of documents using the automatic document feeder (ADF). What should you instruct the user to do first?
Select an answer first
53foundation · easy
A scanner is connected to a computer via USB, but the scanning software says 'Scanner not found.' What is the most likely cause?
Select an answer first
54foundation · easy
A fax transmission fails with an error indicating a communication error. Which of the following is a common cause?
Select an answer first
55foundation · easy
A user cannot cancel a print job, and the queue appears unresponsive. Which Windows service should be restarted to clear the stuck jobs?
Select an answer first

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