3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   An interactive flat panel is not responding to pen input. What is a common cause?

   • AThe panel's network connection is down.
   • BThe panel's display resolution is too low.
   • CThe pen's battery is dead.
   • DThe panel's speakers are muted.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A user's built-in webcam shows a black screen in a video conferencing app, but the webcam works in the camera app. What should you check first?

   • AThe webcam's physical lens cover.
   • BThe webcam's privacy settings for the conferencing app.
   • CThe webcam driver by reinstalling it.
   • DThe USB connection of the webcam.
   Reveal Solution Discussion Select an answer first
4. 28expert · medium

   A user has an external SSD that works on their Windows 10 work computer but is not recognized on their Windows 11 home computer. The SSD is connected via USB-C. On the home computer, Device Manager shows 'Unknown USB Device (Device Descriptor Request Failed)'. The SSD works on the work computer with the same cable. What is the most likely cause?

   • AThe SSD's driver is not compatible with Windows 11.
   • BThe SSD is write-protected and Windows 11 is blocking it.
   • CThe SSD is formatted with a file system that Windows 11 does not support.
   • DThe USB-C port on the home computer does not support the USB standard used by the SSD.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   A user reports that a teleconferencing device's microphone is not picking up their voice during a call. What is the first thing to check?

   • AWhether the device's firmware is up to date.
   • BWhether the microphone is muted on the device or in the conferencing app.
   • CWhether the device is connected to Wi-Fi.
   • DWhether the device's screen is turned on.
   Reveal Solution Discussion Select an answer first
6. 30application · medium

   A user has a USB flatbed scanner that works with the manufacturer's scanning software but not with a third-party document management app. The scanner is listed in Windows Devices and Printers. What should you do?

   • AReplace the USB cable with a higher-quality cable.
   • BInstall the scanner's TWAIN or WIA driver and ensure the third-party app is configured to use it.
   • CUse Windows Fax and Scan to test the scanner.
   • DReinstall the third-party app to reset its settings.
   Reveal Solution Discussion Select an answer first