A user reports that the touchscreen on their Windows laptop is unresponsive. The touchscreen worked earlier in the day. You check Device Manager and the touchscreen is listed without errors. What should you do first?

Calibrate the touchscreen in Windows settings.

Check the touchscreen's power cable.

Reinstall the touchscreen driver.

A user reports that scanning from a multifunction device (MFD) to their computer over the network fails with 'Scanner not found'. Other users can scan to their computers successfully. What should you check first?

The user's computer firewall settings.

The user's scanner driver version.

A user reports that their USB-connected laser printer stopped printing mid-job. The printer's display shows 'Replace toner' and the print queue shows the job as 'Error - Printing'. The user replaced the toner cartridge earlier in the week. What should you do first?

Verify the new toner cartridge is seated correctly and remove any protective tape.

Restart the print spooler service on the user's computer.

Clear the print queue and resubmit the job.

Replace the USB cable and reconnect the printer.

A multifunction printer (MFP) is jamming frequently in the duplexer unit. The paper is a standard 20 lb bond. The jams occur only when printing double-sided. The printer has recently had its fuser replaced. What is the most likely cause of the jams?

The paper is too lightweight for duplex printing.

The printer driver is set to the wrong paper size.

The duplexer rollers are worn and need replacement.

The fuser was installed incorrectly, causing the paper path to be misaligned.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 2)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 6–10

6application · medium
A user reports that the touchscreen on their Windows laptop is unresponsive. The touchscreen worked earlier in the day. You check Device Manager and the touchscreen is listed without errors. What should you do first?
Select an answer first
7application · medium
A user reports that scanning from a multifunction device (MFD) to their computer over the network fails with 'Scanner not found'. Other users can scan to their computers successfully. What should you check first?
Select an answer first
8application · medium
A user reports that their USB-connected laser printer stopped printing mid-job. The printer's display shows 'Replace toner' and the print queue shows the job as 'Error - Printing'. The user replaced the toner cartridge earlier in the week. What should you do first?
Select an answer first
9foundation · easy
A user wants to scan a document to a PDF file using a multifunction device. Which function should the user select on the device's control panel?
Select an answer first
10expert · medium
A multifunction printer (MFP) is jamming frequently in the duplexer unit. The paper is a standard 20 lb bond. The jams occur only when printing double-sided. The printer has recently had its fuser replaced. What is the most likely cause of the jams?
Select an answer first

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