Why is PC Anywhere considered a legacy remote control software?

It is the most secure remote control software available today

It is the only remote control software that works on all modern operating systems

It was widely used in the past but has been largely replaced by modern remote access tools

It is a cloud-based service with no installation required

A technician needs to remotely access a Windows 10 workstation that is on the company network. The user is not at their desk, but the technician has administrative credentials. The technician needs to perform a configuration change that requires a full desktop session. Which method is most appropriate?

Use RDP to connect to the workstation with administrative credentials.

Use Remote Assistance to have the user invite the technician.

Use VNC to connect to the workstation's desktop.

Use TeamViewer with unattended access, but only if the user has configured it.

A technician needs to remotely access a Linux server that is on a DMZ network. The server runs a graphical application that the technician must interact with. The technician's workstation is on the internal network, and the firewall only allows outbound connections from the server to the internal network. Which tool is the best choice?

Use Remote Assistance to have the server invite the technician.

Use TeamViewer on the server, which initiates an outbound connection to the technician's machine.

Use VNC from the technician's workstation to the server.

Use RDP from the technician's workstation to the server.

An IT department manages 50 Windows workstations across multiple offices. The team needs to push a critical security update to all machines and verify that the update was installed, without requiring users to be present. Which approach best fits this requirement?

Use VNC to view each desktop and guide the user through the update.

Use a remote management tool to deploy the update centrally and collect installation status.

Use TeamViewer to connect to each machine with unattended access and manually install the update.

Use Remote Desktop to log into each workstation individually and install the update.

A user calls the help desk because they are confused by a dialog box on their Windows screen. The technician needs to see the dialog and click the correct button, but the user wants to remain in control and watch what the technician does. Which remote support method should the technician use?

Use TeamViewer with unattended access to connect without the user's involvement.

Use RDP to log into the user's session and take over the desktop.

Ask the user to share their screen via Cisco Webex and then request remote control.

Use Remote Assistance so the user can invite the technician and grant control while staying in the session.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 1

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 1)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

Questions 1–5

1foundation · easy
Why is PC Anywhere considered a legacy remote control software?
Select an answer first
2application · medium
A technician needs to remotely access a Windows 10 workstation that is on the company network. The user is not at their desk, but the technician has administrative credentials. The technician needs to perform a configuration change that requires a full desktop session. Which method is most appropriate?
Select an answer first
3expert · hard
A technician needs to remotely access a Linux server that is on a DMZ network. The server runs a graphical application that the technician must interact with. The technician's workstation is on the internal network, and the firewall only allows outbound connections from the server to the internal network. Which tool is the best choice?
Select an answer first
4application · medium
An IT department manages 50 Windows workstations across multiple offices. The team needs to push a critical security update to all machines and verify that the update was installed, without requiring users to be present. Which approach best fits this requirement?
Select an answer first
5application · medium
A user calls the help desk because they are confused by a dialog box on their Windows screen. The technician needs to see the dialog and click the correct button, but the user wants to remain in control and watch what the technician does. Which remote support method should the technician use?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 1)

Questions 1–5

Why is PC Anywhere considered a legacy remote control software?

An IT department manages 50 Windows workstations across multiple offices. The team needs to push a critical security update to all machines and verify that the update was installed, without requiring users to be present. Which approach best fits this requirement?

A user calls the help desk because they are confused by a dialog box on their Windows screen. The technician needs to see the dialog and click the correct button, but the user wants to remain in control and watch what the technician does. Which remote support method should the technician use?

Keep studying — Job Tools