In a Remote Assistance session, what is the primary role of the end user?

To invite the technician and grant permission for viewing or control

To install the technician's software without asking

To monitor the technician's actions without any ability to stop them

To provide the technician with the computer's IP address and password

A small business has a mix of Windows and Linux workstations. A technician needs to remotely access a Linux machine to install a patch, but the user is not present to approve the connection. The technician also wants to transfer a patch file to the machine. Which tool best meets these requirements?

Use RDP from the technician's Windows machine to connect to the Linux workstation.

Use Remote Assistance to invite the technician from the Linux machine, then transfer the file during the session.

Use TeamViewer with unattended access configured on the Linux machine to connect and transfer the patch file.

Use VNC to connect to the Linux machine's desktop, but only if the user is present to share the password.

A technician is supporting a user who is on a video call and needs to show the technician a configuration screen. The technician wants to be able to take control if needed, but the user is not comfortable with the technician having control without asking. Which tool and approach is most appropriate?

Use Remote Assistance to have the user invite the technician, which automatically grants full control.

Use TeamViewer with unattended access to connect without asking the user.

Use RDP to connect to the user's machine and take control immediately.

Use Cisco Webex to share the screen and request remote control when needed.

A technician needs to remotely access a Linux server that runs a graphical application. The server is on the same local network as the technician's Windows PC. The technician wants to see the server's desktop and interact with it. Which tool is most appropriate for this task?

Use VNC to connect to the Linux server's desktop.

Use remote management to push a script that runs the graphical application.

Use RDP from the Windows PC to connect to the Linux server.

Use Remote Assistance to invite the technician from the Linux server.

A technician needs to remotely access a Windows workstation that is on a different subnet. The technician has administrative credentials, but the workstation's firewall is configured to block RDP from the technician's subnet. The user is not available to approve a connection. Which action should the technician take to establish a remote desktop session?

Use TeamViewer with unattended access, which uses outbound connections that are not blocked by the firewall.

Use Remote Assistance to have the user invite the technician, but the user is not available.

Use RDP from the technician's subnet, which will work because administrative credentials are used.

Use VNC to connect to the workstation, which bypasses the firewall.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 1

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 4)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

Questions 16–20

16foundation · easy
In a Remote Assistance session, what is the primary role of the end user?
Select an answer first
17application · medium
A small business has a mix of Windows and Linux workstations. A technician needs to remotely access a Linux machine to install a patch, but the user is not present to approve the connection. The technician also wants to transfer a patch file to the machine. Which tool best meets these requirements?
Select an answer first
18application · medium
A technician is supporting a user who is on a video call and needs to show the technician a configuration screen. The technician wants to be able to take control if needed, but the user is not comfortable with the technician having control without asking. Which tool and approach is most appropriate?
Select an answer first
19application · medium
A technician needs to remotely access a Linux server that runs a graphical application. The server is on the same local network as the technician's Windows PC. The technician wants to see the server's desktop and interact with it. Which tool is most appropriate for this task?
Select an answer first
20expert · hard
A technician needs to remotely access a Windows workstation that is on a different subnet. The technician has administrative credentials, but the workstation's firewall is configured to block RDP from the technician's subnet. The user is not available to approve a connection. Which action should the technician take to establish a remote desktop session?
Select an answer first

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6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 4)

Questions 16–20

In a Remote Assistance session, what is the primary role of the end user?

A small business has a mix of Windows and Linux workstations. A technician needs to remotely access a Linux machine to install a patch, but the user is not present to approve the connection. The technician also wants to transfer a patch file to the machine. Which tool best meets these requirements?

A technician needs to remotely access a Linux server that runs a graphical application. The server is on the same local network as the technician's Windows PC. The technician wants to see the server's desktop and interact with it. Which tool is most appropriate for this task?

Keep studying — Job Tools