6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   To initiate a Remote Desktop session to a Windows PC, which built-in Windows application would a technician typically use?

   • ARemote Desktop Connection (mstsc.exe)
   • BFile Explorer
   • CTask Manager
   • DWindows Defender Firewall
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2. 7foundation · easy

   A technician reads an old manual that mentions a software product used to remotely control PCs over dial-up and network connections. Which product is this?

   • APC Anywhere
   • BSlack
   • CZoom
   • DMicrosoft Teams
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4. 8application · medium

   A technician is assisting a remote user who is not very technical. The user needs to show the technician an error message on their screen, but the technician only needs to view the screen, not control it. The user is on a corporate network that blocks direct inbound RDP connections. Which approach should the technician recommend?

   • AConfigure the firewall to allow inbound RDP to the user's workstation.
   • BHave the user enable Remote Assistance and send an invitation to the technician.
   • CUse TeamViewer to connect with unattended access to view the screen.
   • DAsk the user to initiate a Cisco Webex meeting and share their screen.
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5. 9application · medium

   A user is having trouble with a Windows application and calls the help desk. The technician wants to see the user's screen and also be able to type in the application, but the user wants to remain in control and be able to stop the technician at any time. Which method is most appropriate?

   • AUse TeamViewer with unattended access to connect without the user's involvement.
   • BUse RDP to connect to the user's session and take over.
   • CUse Remote Assistance to have the user invite the technician and grant control.
   • DUse Cisco Webex to share the screen and request control, but the user cannot stop the control once granted.
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6. 10expert · hard

   A technician is troubleshooting a legacy system that still uses PC Anywhere for remote support. The technician needs to connect to a Windows 95 machine that is on a legacy network segment. The technician's modern Windows 11 workstation is on a different network. Which consideration is most important when attempting this connection?

   • APC Anywhere requires a modern browser to connect, which is not available on Windows 95.
   • BPC Anywhere may not be compatible with the modern Windows 11 workstation, and the legacy network may use different protocols.
   • CPC Anywhere is fully compatible with modern Windows and will work without any configuration.
   • DPC Anywhere uses the same protocol as RDP, so the connection will work seamlessly.
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