A user reports that their Windows 11 workstation is running slowly and needs immediate troubleshooting. The technician is in a different building and the user is available at their desk. The technician needs to see the user's desktop and interact with it, but the user must be able to watch and approve each action. Which remote access method should the technician use?

Establish an RDP session to the user's workstation using the user's credentials.

Use Remote Assistance to have the user send an invitation, then view and control the session with the user's consent.

Deploy a remote management tool to push a script that collects performance logs for later analysis.

Use TeamViewer with unattended access configured on the workstation to connect without the user present.

A technician needs to remotely view and control a Linux workstation that does not have a graphical desktop environment installed. The technician wants to use a client-server remote desktop tool. What should the technician do?

Install a VNC server on the Linux workstation and connect with a VNC client.

Use remote management tools to push configuration changes.

Use RDP to connect to the Linux workstation.

Install a desktop environment and then use VNC or RDP.

A technician needs to remotely access a Windows 10 workstation that is joined to the corporate domain. The technician is at a remote site and has valid domain credentials. The workstation is online and reachable. What is the most direct way to initiate a Remote Desktop session?

Use VNC to connect to the workstation.

Use the Remote Desktop client and enter the workstation's computer name or IP address.

Ask the user to share their screen via Webex.

Use remote management software to push a script that enables RDP.

A user at a branch office needs help configuring a printer. The technician needs to see the user's Windows desktop and interact with it. The user is present at their desk and can approve actions. Which tool should the technician use?

Initiate an RDP session to the user's workstation using the user's credentials.

Have the user email a screenshot of the printer settings and reply with instructions.

Ask the user to start Remote Assistance and share an invitation with the technician.

Use remote management software to push a printer configuration script to the workstation.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 1

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 5)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

Questions 21–25

21application · medium
A user reports that their Windows 11 workstation is running slowly and needs immediate troubleshooting. The technician is in a different building and the user is available at their desk. The technician needs to see the user's desktop and interact with it, but the user must be able to watch and approve each action. Which remote access method should the technician use?
Select an answer first
22foundation · easy
Which TeamViewer feature is most useful for providing support to a computer that is not currently attended by a user?
Select an answer first
23application · medium
A technician needs to remotely view and control a Linux workstation that does not have a graphical desktop environment installed. The technician wants to use a client-server remote desktop tool. What should the technician do?
Select an answer first
24application · medium
A technician needs to remotely access a Windows 10 workstation that is joined to the corporate domain. The technician is at a remote site and has valid domain credentials. The workstation is online and reachable. What is the most direct way to initiate a Remote Desktop session?
Select an answer first
25application · medium
A user at a branch office needs help configuring a printer. The technician needs to see the user's Windows desktop and interact with it. The user is present at their desk and can approve actions. Which tool should the technician use?
Select an answer first

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6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 5)

Questions 21–25

Which TeamViewer feature is most useful for providing support to a computer that is not currently attended by a user?

A technician needs to remotely view and control a Linux workstation that does not have a graphical desktop environment installed. The technician wants to use a client-server remote desktop tool. What should the technician do?

A technician needs to remotely access a Windows 10 workstation that is joined to the corporate domain. The technician is at a remote site and has valid domain credentials. The workstation is online and reachable. What is the most direct way to initiate a Remote Desktop session?

A user at a branch office needs help configuring a printer. The technician needs to see the user's Windows desktop and interact with it. The user is present at their desk and can approve actions. Which tool should the technician use?

Keep studying — Job Tools