What is a key benefit of remote management tools for IT support?

They require users to be present at all times

They eliminate the need for any security measures

They guarantee that all devices will never have issues

They allow IT staff to perform tasks on many devices without being physically present

Which scenario best describes remote management of end user devices?

A technician uses email to send instructions to users

A user physically visits each computer to install software

A technician applies security updates and changes configuration settings on multiple computers from a central console

A user manually edits the registry on their own computer

A support technician uses Cisco Webex to assist a remote user. Which Webex feature is most directly used to see the user's screen and take over the mouse and keyboard?

Screen sharing and remote control

An organization needs to deploy a security patch to 200 Windows workstations across multiple sites. The technician must ensure the patch is applied consistently and verify compliance from a central console. Which approach should the technician use?

Email the patch to each user and ask them to install it.

Use remote management software to push the patch and report status.

Establish RDP sessions to each workstation and install the patch manually.

Use VNC to connect to each workstation and run the installer.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 1

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 3)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

Questions 11–15

11foundation · easy
What is a key benefit of remote management tools for IT support?
Select an answer first
12foundation · easy
Which scenario best describes remote management of end user devices?
Select an answer first
13foundation · easy
A support technician uses Cisco Webex to assist a remote user. Which Webex feature is most directly used to see the user's screen and take over the mouse and keyboard?
Select an answer first
14application · medium
An organization needs to deploy a security patch to 200 Windows workstations across multiple sites. The technician must ensure the patch is applied consistently and verify compliance from a central console. Which approach should the technician use?
Select an answer first
15application · medium
A user calls the help desk with a software issue. The user is at their Windows computer and is willing to help. The technician needs to see the user's screen and, with the user's permission, take control to demonstrate the fix. Which tool is most appropriate?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.