CiscoCertified Support Technician (CCST) IT Support
Domain 6Objective 1
6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 7)
Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)
34questions here
7free pages
7concepts
Questions 31–34
- 31
A technician needs to access a Windows 10 workstation remotely to troubleshoot a user's application issue. Which protocol is specifically designed to provide graphical remote access to a Windows desktop?
Select an answer first - 32
A technician needs to remotely assist a user who is on a Windows machine that is not domain-joined. The user is present and can interact with the machine. The technician needs to see the user's screen and be able to type, but the user wants to be able to stop the session at any time. The company policy requires that the user initiate the session. Which method is most appropriate?
Select an answer first - 33
A technician needs to remotely access a user's computer that may be running Windows, macOS, or Linux. Which tool is known for providing cross-platform remote access and support?
Select an answer first - 34
What is the primary purpose of using Cisco Webex for remote support?
Select an answer first
Finished these 4 questions?
Review the revealed explanations, or continue through the curriculum.
No more pagesBack to 100-140
Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.