A technician supports a mix of Windows, macOS, and Linux devices. A user needs help with an application, but the user is not at the computer. The technician must connect without anyone on the remote end and be able to transfer a small diagnostic file. Which tool should the technician use?

TeamViewer with unattended access configured

Which statement correctly describes how VNC works?

VNC uses a peer-to-peer model where both machines are equal

VNC requires a central server to broker all connections

A VNC server connects to a VNC client to push updates automatically

A VNC client connects to a VNC server to view and control the server's desktop

A technician is assisting a remote user who is on a non-Windows device. The technician needs to see the user's screen and, with the user's permission, take over the mouse and keyboard to fix an application issue. Which Cisco Webex feature should the technician use?

RDP session to the user's device

Screen sharing with remote control

A technician supports a mix of Windows and macOS users. A macOS user needs help with an application, and the technician needs to see the screen and control the mouse. The user is not technical and is concerned about security. The technician's company policy requires that the user explicitly approve any remote control session. Which tool is the best choice?

Use Remote Assistance, which is built into macOS.

Use VNC, which is built into macOS and does not require user approval.

Use RDP to connect to the macOS machine.

Use TeamViewer, which supports cross-platform access and requires the user to approve the session.

CiscoCertified Support Technician (CCST) IT Support

Domain 6Objective 1

6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 6)

Part of the Job Tools domain, which makes up ~9% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~2–3 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

7concepts

Questions 26–30

26foundation · easy
A user wants a technician to help with a problem on their Windows computer, but the user wants to remain in control and approve each action. Which Windows feature is designed for this collaborative support scenario?
Select an answer first
27application · medium
A technician supports a mix of Windows, macOS, and Linux devices. A user needs help with an application, but the user is not at the computer. The technician must connect without anyone on the remote end and be able to transfer a small diagnostic file. Which tool should the technician use?
Select an answer first
28foundation · easy
Which statement correctly describes how VNC works?
Select an answer first
29application · medium
A technician is assisting a remote user who is on a non-Windows device. The technician needs to see the user's screen and, with the user's permission, take over the mouse and keyboard to fix an application issue. Which Cisco Webex feature should the technician use?
Select an answer first
30expert · hard
A technician supports a mix of Windows and macOS users. A macOS user needs help with an application, and the technician needs to see the screen and control the mouse. The user is not technical and is concerned about security. The technician's company policy requires that the user explicitly approve any remote control session. Which tool is the best choice?
Select an answer first

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6.1. Use Remote Access Software to Connect to End User Devices and Perform Remote Support Tasks. 100-140 Practice Questions (Page 6)

Questions 26–30

A user wants a technician to help with a problem on their Windows computer, but the user wants to remain in control and approve each action. Which Windows feature is designed for this collaborative support scenario?

A technician supports a mix of Windows, macOS, and Linux devices. A user needs help with an application, but the user is not at the computer. The technician must connect without anyone on the remote end and be able to transfer a small diagnostic file. Which tool should the technician use?

Which statement correctly describes how VNC works?

A technician is assisting a remote user who is on a non-Windows device. The technician needs to see the user's screen and, with the user's permission, take over the mouse and keyboard to fix an application issue. Which Cisco Webex feature should the technician use?

Keep studying — Job Tools