3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 8)

Questions 36–40

1. 36foundation · easy

   A wireless mouse is not responding. What is the first thing to check?

   • AWhether the USB receiver is plugged into a USB 3.0 port.
   • BWhether the mouse is turned on and has fresh batteries.
   • CWhether the mouse driver is up to date.
   • DWhether the mouse pad is clean.
   Reveal Solution Discussion Select an answer first
2. 37application · medium

   A user connects an external USB hard drive to their Windows 10 PC. The drive appears in Device Manager as 'Unknown USB Device (Device Descriptor Request Failed)'. What is the most likely cause and the best first action?

   • AThe drive needs a driver update; download the latest driver from the manufacturer.
   • BThe drive is not formatted; format it in Disk Management.
   • CThe drive is write-protected; remove the write-protect switch.
   • DThe USB port is faulty; connect the drive to a different USB port.
   Reveal Solution Discussion Select an answer first
4. 38foundation · easy

   What is the recommended first step when clearing a paper jam in a laser printer?

   • AUse a screwdriver to pry out the jammed paper.
   • BPull the paper out forcefully from the output tray.
   • CTurn off the printer and wait for it to cool down if it has been running.
   • DOpen the rear access door and remove the toner cartridge first.
   Reveal Solution Discussion Select an answer first
5. 39application · medium

   Several users on the same floor report that print jobs sent to the network printer appear in the queue but never print. You check the printer's display and see 'Paper Jam in Tray 2'. You clear the jam and confirm the paper path is clear. What should you do next to get the waiting jobs to print?

   • APress the printer's OK or Resume button to clear the error and resume printing.
   • BAsk each user to resubmit their print jobs.
   • CRestart the print spooler on the print server.
   • DDelete all jobs from the printer's queue and have users print again.
   Reveal Solution Discussion Select an answer first
6. 40expert · medium

   An interactive flat panel (IFP) in a classroom is not responding to touch. The panel displays the computer's screen via HDMI, and the computer's mouse and keyboard work. The IFP's USB cable is connected to the computer. The IFP's touch driver is installed and shows no errors in Device Manager. What should you do next?

   • AReplace the HDMI cable.
   • BRestart the computer.
   • CCheck the IFP's OSD (on-screen display) settings to ensure touch is enabled.
   • DReinstall the touch driver.
   Reveal Solution Discussion Select an answer first