A user reports that their touchscreen monitor is not responding to touch, but the mouse and keyboard work fine. The monitor is connected via HDMI and USB. What should you check first?

Ensure the USB cable from the monitor to the computer is connected and the touchscreen driver is installed.

Replace the HDMI cable with a known-good cable.

Calibrate the touchscreen in Windows settings.

A network printer is not responding to print jobs sent from multiple computers. Which troubleshooting step is most appropriate to perform first?

Reinstall the printer driver on one of the computers.

Replace the printer's network cable with a known-good cable.

Restart the print spooler on all computers.

Check whether the printer is powered on and connected to the network.

A user's wireless Bluetooth headphones connect to their Windows laptop, but audio still plays from the laptop speakers. The headphones appear as 'Connected' in Bluetooth settings. What should you do first?

Set the headphones as the default playback device in Sound settings.

Check the headphone battery level.

Unpair and re-pair the headphones.

A user replaced the ink cartridge in their inkjet printer, but the printer still shows 'Ink Empty' and will not print. The user confirms the cartridge is the correct model. What should you instruct the user to do first?

Update the printer driver from the manufacturer's website.

Clean the printhead using the printer's utility.

Reset the printer by unplugging it for 30 seconds.

Remove and reinstall the cartridge, ensuring the protective tape is removed.

In a conference room, the Webex Desk Pro screen is connected to the network and shows the correct time and date. However, when a user tries to start a meeting, the screen says 'No network connection'. Other devices on the same network can access the internet. What should you check first?

Replace the Ethernet cable connecting the Desk Pro to the network.

Check the Webex Desk Pro's network settings for a valid IP address, subnet mask, and gateway.

Verify that the Webex service is not down by checking the status page.

Restart the Webex Desk Pro by unplugging it for 30 seconds.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 9)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 41–45

41application · medium
A user reports that their touchscreen monitor is not responding to touch, but the mouse and keyboard work fine. The monitor is connected via HDMI and USB. What should you check first?
Select an answer first
42foundation · easy
A network printer is not responding to print jobs sent from multiple computers. Which troubleshooting step is most appropriate to perform first?
Select an answer first
43application · medium
A user's wireless Bluetooth headphones connect to their Windows laptop, but audio still plays from the laptop speakers. The headphones appear as 'Connected' in Bluetooth settings. What should you do first?
Select an answer first
44application · medium
A user replaced the ink cartridge in their inkjet printer, but the printer still shows 'Ink Empty' and will not print. The user confirms the cartridge is the correct model. What should you instruct the user to do first?
Select an answer first
45application · medium
In a conference room, the Webex Desk Pro screen is connected to the network and shows the correct time and date. However, when a user tries to start a meeting, the screen says 'No network connection'. Other devices on the same network can access the internet. What should you check first?
Select an answer first

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