A user's external microphone is plugged in, but the computer is not picking up any audio. Which setting should be checked first?

The microphone cable is long enough.

The microphone is set as the default input device.

The microphone's LED indicator is on.

The computer's operating system is up to date.

A user reports that their microphone is too quiet during video calls. Which setting should be adjusted to increase the input volume?

Microphone boost or input volume level in sound settings.

An external USB hard drive is not appearing in Windows File Explorer. What is the first thing to check?

Whether the drive is formatted as NTFS.

Whether the drive's LED is blinking.

Whether the drive appears in Disk Management.

Whether the USB cable is longer than 3 feet.

A user's USB webcam works in the Camera app but not in a video conferencing app. The webcam is listed in Device Manager with no errors. The video conferencing app shows a black screen. The user has already checked the app's settings and the webcam is selected. What should you do next?

Disable the webcam in Device Manager and re-enable it.

Check Windows privacy settings to ensure the video conferencing app has permission to use the camera.

After replacing an ink cartridge in an inkjet printer, what should the technician do to ensure proper ink flow?

Shake the new cartridge vigorously before installing it.

Remove and reinstall the cartridge multiple times.

Run the printer's print head cleaning utility.

Leave the printer off for 24 hours.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 4)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 16–20

16foundation · easy
A user's external microphone is plugged in, but the computer is not picking up any audio. Which setting should be checked first?
Select an answer first
17foundation · easy
A user reports that their microphone is too quiet during video calls. Which setting should be adjusted to increase the input volume?
Select an answer first
18foundation · easy
An external USB hard drive is not appearing in Windows File Explorer. What is the first thing to check?
Select an answer first
19expert · medium
A user's USB webcam works in the Camera app but not in a video conferencing app. The webcam is listed in Device Manager with no errors. The video conferencing app shows a black screen. The user has already checked the app's settings and the webcam is selected. What should you do next?
Select an answer first
20foundation · easy
After replacing an ink cartridge in an inkjet printer, what should the technician do to ensure proper ink flow?
Select an answer first

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