A fax machine fails to send a document, and the display shows 'NO LINE'. What is the most likely cause?

The telephone line is not connected or is not active.

The fax machine is out of paper.

The fax machine's speaker volume is muted.

A user wants to scan a document using a flatbed scanner. Where should the document be placed?

Face up on the glass, centered.

Under the scanner lid, face up.

In the automatic document feeder (ADF), face up.

Face down on the glass, aligned with the corner indicator.

A user connects an external USB hard drive to their Windows computer, but the drive does not appear in File Explorer. The drive's LED is lit and you hear the Windows 'device connected' sound. What should you do first?

Open Disk Management to check if the drive is initialized and has a drive letter.

Check the drive's power adapter.

A user's built-in webcam is not working in a video conferencing app. Which is the first step to troubleshoot?

Increase the webcam's resolution.

Check if the webcam is disabled in Device Manager.

Reinstall the operating system.

An interactive flat panel (IFP) in a conference room is used for presentations and whiteboarding. Users report that the touch function is intermittent: sometimes it works, sometimes it does not. The IFP is connected to a Windows PC via HDMI and USB. The USB cable is a 10-meter cable. What is the most likely cause of the intermittent touch?

The Windows PC's USB port is failing.

The USB cable is too long, causing signal degradation.

The IFP's touch driver is outdated.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 2

3.2. Troubleshoot Commonly Encountered Connectivity Issues with Peripherals. 100-140 Practice Questions (Page 5)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 58 practice questions to prepare you well beyond it. (estimate)

58questions here

12free pages

14concepts

14 Concepts in This Objective

Printer Connectivity Troubleshooting
Multifunction Device Assistance
Paper Handling and Jam Clearing
Print Queue Management
Toner and Ink Replacement
Fax Troubleshooting
Headphone Connectivity and Audio Issues
Microphone Connectivity and Audio Input Issues
External Drive Connectivity and Recognition
Scanner Connectivity and Operation
Webcam Connectivity and Video Issues
Keyboard, Mouse, and Pointing Device Troubleshooting
Tactile and Interactive Input Device Troubleshooting
Teleconferencing Device Troubleshooting

Questions 21–25

21foundation · easy
A fax machine fails to send a document, and the display shows 'NO LINE'. What is the most likely cause?
Select an answer first
22foundation · easy
A user wants to scan a document using a flatbed scanner. Where should the document be placed?
Select an answer first
23application · medium
A user connects an external USB hard drive to their Windows computer, but the drive does not appear in File Explorer. The drive's LED is lit and you hear the Windows 'device connected' sound. What should you do first?
Select an answer first
24foundation · easy
A user's built-in webcam is not working in a video conferencing app. Which is the first step to troubleshoot?
Select an answer first
25expert · hard
An interactive flat panel (IFP) in a conference room is used for presentations and whiteboarding. Users report that the touch function is intermittent: sometimes it works, sometimes it does not. The IFP is connected to a Windows PC via HDMI and USB. The USB cable is a 10-meter cable. What is the most likely cause of the intermittent touch?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.