4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A team uses a video conferencing tool for daily stand-ups. Today, several users report that they can see and hear the presenter, but their own video feeds appear frozen to others. The presenter's connection is fine. What should you investigate first?

   • AReinstall the video conferencing application on all affected users' computers.
   • BCheck the presenter's microphone settings.
   • CVerify the users' email client settings.
   • DCheck the users' upload bandwidth and network congestion.
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A company uses a messaging app for internal communication. Several users report that they are not receiving notifications for direct messages, but they receive notifications for group mentions. The users have not changed any settings. What is the most likely cause?

   • AThe users have muted the direct message conversations.
   • BThe messaging server is down.
   • CThe users' computers are offline.
   • DThe users' email client is blocking notifications.
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A user needs a specific niche application that is not available in the company's approved software portal. The user found a download on a forum that claims to be the official version. The company policy strictly prohibits installing software from unapproved sources. What should the user do?

   • ADownload from the forum because it is the only source available.
   • BDisable the antivirus temporarily to install the software from the forum.
   • CInstall the software and hope it is safe.
   • DContact the IT department to request an exception or a secure way to obtain the software.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A user reports that their email client on a laptop stopped receiving new messages, but they can send messages. The webmail interface works fine. The email client shows no error, and the last received message is from yesterday. What should you check first?

   • AVerify the outgoing mail server (SMTP) settings.
   • BReinstall the email client to reset all settings.
   • CCheck the incoming mail server (POP3/IMAP) settings and the sync schedule.
   • DAsk the user to change their email password.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A remote employee reports that video conferencing calls are choppy and frequently drop, but their email and web browsing work fine. The employee's home network has a 10 Mbps upload speed. The employee also runs a cloud backup service continuously. What is the most likely cause?

   • AThe video conferencing application is outdated.
   • BThe video conferencing server is down.
   • CThe employee's email client is causing network interference.
   • DThe cloud backup service is consuming upload bandwidth, leaving insufficient bandwidth for video conferencing.
   Reveal Solution Discussion Select an answer first