4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A user cannot see shared files in a team collaboration workspace, but other team members can. The user's account is active and they can log in. What should you check first?

   • AThe collaboration server's status.
   • BThe user's email client configuration.
   • CThe user's computer's operating system version.
   • DThe user's permissions and membership in the workspace.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A user at a small business wants to install a free PDF editor. They found a download link in a search engine result that leads to a site they have never heard of, and the site prompts them to disable their browser's pop-up blocker before the download starts. The company policy requires installing software only from approved sources. What should the user do?

   • ACheck if the same PDF editor is available from the company's approved software portal or the vendor's official site.
   • BDisable the pop-up blocker as requested to complete the download quickly.
   • CDownload the file and run a virus scan before installing it.
   • DProceed with the download because the site is free and the software is commonly needed.
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   A user reports that their email client shows 'Cannot connect to server' and they can browse the internet normally. What should you check first?

   • AThe email server address and port settings
   • BThe computer's firewall settings
   • CThe email client's version
   • DThe user's email password
   Reveal Solution Discussion Select an answer first
5. 29expert · hard

   A company uses a cloud-based collaboration suite. Several users report that they cannot share files in a specific shared workspace, but they can send messages and join video calls. The workspace is shared with an external partner organization. What is the most likely cause?

   • AThe collaboration suite is experiencing a global outage.
   • BThe users' internet connections are too slow for file uploads.
   • CThe shared workspace has reached its storage limit.
   • DThe external partner's access permissions are set to 'Viewer' only, preventing file uploads.
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A user reports that their email client shows 'Authentication failed' when trying to send email, but receiving email works fine. The user recently enabled two-factor authentication (2FA) on their email account. Other users without 2FA are not affected. What is the most likely cause?

   • AThe user's password is incorrect.
   • BThe outgoing mail server (SMTP) is down.
   • CThe email client does not support the authentication method required for 2FA-enabled accounts.
   • DThe email client is corrupted.
   Reveal Solution Discussion Select an answer first