A user wants to install a new app on their smartphone. Which source is generally considered the most trusted for obtaining the app?

A link from a pop-up ad on a website

The official app store for the device's operating system

An email attachment from an unknown sender

A direct download from a random blog

A user reports that their email client is not receiving new messages, but they can send messages successfully. Other users in the same office are receiving email normally. Which of the following is the most likely cause?

The incoming mail server settings (POP3/IMAP) are incorrect or the server is unreachable.

The outgoing mail server (SMTP) is down.

The user's computer has a virus that blocks incoming email.

The user's email account has been disabled by the administrator.

During installation of a free utility downloaded from a vendor's official site, the installer prompts to install a browser toolbar as an optional offer. What should the user do?

Decline the toolbar and continue with the main application installation.

Accept the toolbar because it is from the same vendor.

Cancel the entire installation because the vendor is untrustworthy.

Install the toolbar and then uninstall it later.

A user attempts to install an app from outside the official app store and sees a prompt asking for permission to install. What should the user do?

Always allow the installation because the user initiated it

Decline the prompt and only install from trusted sources

Allow the installation but disable future prompts

Ignore the prompt and continue the installation

A user receives a file created in a newer version of a word processor but cannot open it in their older version. What is the most likely cause?

The user's computer is infected with a virus

The file format is not compatible with the older version

The user does not have enough disk space

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 5

4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 8)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

6concepts

6 Concepts in This Objective

Identifying trusted application sources
Installing applications from approved sources
Handling installation warnings and prompts
Troubleshooting common email application issues
Troubleshooting common collaboration application issues
Troubleshooting common productivity application issues

Questions 36–40

36foundation · easy
A user wants to install a new app on their smartphone. Which source is generally considered the most trusted for obtaining the app?
Select an answer first
37application · medium
A user reports that their email client is not receiving new messages, but they can send messages successfully. Other users in the same office are receiving email normally. Which of the following is the most likely cause?
Select an answer first
38application · easy
During installation of a free utility downloaded from a vendor's official site, the installer prompts to install a browser toolbar as an optional offer. What should the user do?
Select an answer first
39foundation · easy
A user attempts to install an app from outside the official app store and sees a prompt asking for permission to install. What should the user do?
Select an answer first
40foundation · easy
A user receives a file created in a newer version of a word processor but cannot open it in their older version. What is the most likely cause?
Select an answer first

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