4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 9)

Questions 41–45

1. 41application · medium

   A user's email client shows a 'Sync Error' message and their calendar and contacts are not updating. The user can send and receive email normally. What is the most likely cause?

   • AThe email server is down.
   • BThe email client's sync settings are misconfigured or the sync service is temporarily unavailable.
   • CThe user's computer clock is set to the wrong time zone.
   • DThe user's email account password has expired.
   Reveal Solution Discussion Select an answer first
2. 42expert · hard

   A user reports that their email client is not syncing on their smartphone, but works fine on their desktop computer. The smartphone is connected to the corporate Wi-Fi, and other apps on the phone work. The email account uses Exchange ActiveSync. What is the most likely cause?

   • AThe email server is blocking the smartphone's device ID.
   • BThe corporate Wi-Fi network is blocking ActiveSync traffic.
   • CThe smartphone's email app is not configured to sync over Wi-Fi, or the sync interval is set to manual.
   • DThe user's email password has changed and only the desktop was updated.
   Reveal Solution Discussion Select an answer first
4. 43application · medium

   During a company-wide video conference, several remote users report that they can see and hear the presenter but their own video feeds appear frozen to other participants. The presenter's connection is fine. What is the most likely cause and the appropriate first step?

   • AThe remote users' webcam drivers are outdated; instruct them to update their webcam drivers immediately.
   • BThe remote users' microphones are muted; ask them to unmute their microphones.
   • CThe remote users' upload bandwidth is insufficient; have them reduce video quality or disable their video temporarily.
   • DThe remote users' video conferencing app is out of date; have them update the application to the latest version.
   Reveal Solution Discussion Select an answer first
5. 44expert · hard

   A team uses a shared online spreadsheet for project tracking. One user reports that they cannot edit the spreadsheet, but they can view it. Other team members can edit. The user is accessing the spreadsheet from a new laptop. What is the most likely cause?

   • AThe user's new laptop has an incompatible browser.
   • BThe user's account has been granted 'Viewer' permission instead of 'Editor' permission.
   • CThe spreadsheet is corrupted and needs to be recreated.
   • DThe user's internet connection is too slow to support editing.
   Reveal Solution Discussion Select an answer first
6. 45expert · hard

   A user wants to install a free antivirus tool. They find a download link on a pop-up ad while browsing the web. The ad claims the tool is 'official' and offers a 'free scan'. What should the user do?

   • AClose the ad and search for the antivirus vendor's official website directly.
   • BClick the ad and download the tool because it is free.
   • CDisable the browser's pop-up blocker to allow the download.
   • DRun the free scan directly from the pop-up ad.
   Reveal Solution Discussion Select an answer first