A user cannot see shared files in a team collaboration workspace. What is the most likely reason?

The user does not have the correct permissions

The collaboration app is not installed

A user is installing a new application from a USB drive provided by a vendor at a trade show. The installation prompts a warning that the file's publisher is unknown. The user asks if it is safe to proceed. The application is not available online. What is the best course of action?

Do not install the application and contact the vendor to obtain a digitally signed installer from an official source.

Proceed with the installation because the vendor provided the USB drive directly.

Install the application and then run a full antivirus scan to check for malware.

Disable the warning and install the application because it is from a known vendor.

A user wants to install a PDF reader on their company-managed Windows computer. They ask you for the safest way to get it. What should you recommend?

Download the installer from any website that appears first in a search engine.

Use the Microsoft Store or the official vendor's website.

Ask a colleague to share their installer file via email.

Disable the antivirus temporarily to allow the installation.

A user's spreadsheet application crashes every time they open a particular file. What is a likely cause?

The user's monitor is too small

The user's keyboard is malfunctioning

The application is not activated

The file contains a corrupted element or add-in error

While installing an application, a warning appears stating that the publisher is unknown. What is the most appropriate action?

Disable the security warning and continue

Cancel the installation and verify the source of the application

Click 'Run' without reading the warning

Proceed with the installation because the warning is common

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 5

4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 2)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

6concepts

6 Concepts in This Objective

Identifying trusted application sources
Installing applications from approved sources
Handling installation warnings and prompts
Troubleshooting common email application issues
Troubleshooting common collaboration application issues
Troubleshooting common productivity application issues

Questions 6–10

6foundation · easy
A user cannot see shared files in a team collaboration workspace. What is the most likely reason?
Select an answer first
7expert · hard
A user is installing a new application from a USB drive provided by a vendor at a trade show. The installation prompts a warning that the file's publisher is unknown. The user asks if it is safe to proceed. The application is not available online. What is the best course of action?
Select an answer first
8application · easy
A user wants to install a PDF reader on their company-managed Windows computer. They ask you for the safest way to get it. What should you recommend?
Select an answer first
9foundation · easy
A user's spreadsheet application crashes every time they open a particular file. What is a likely cause?
Select an answer first
10foundation · easy
While installing an application, a warning appears stating that the publisher is unknown. What is the most appropriate action?
Select an answer first

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