A user's iPhone is experiencing frequent app crashes and the phone is warm to the touch. The user has not restarted the phone in several days. What is the most appropriate first step?

Restore the iPhone from a backup.

Reset all settings on the iPhone.

Update all apps to the latest versions.

A user tries to install an app from the Google Play Store but receives an error saying the app is not compatible with their device. What is the MOST likely reason?

The device's screen resolution is too high.

The device does not meet the app's minimum hardware or software requirements.

The user's Google account has insufficient storage space.

The app is only available in certain countries and the user is in a different region.

A user on an Android phone is using a messaging app for work. They are in a building with poor cellular coverage but have access to a guest Wi-Fi network. The user says messages are not sending. What should you check first?

Whether the phone's screen timeout is set too short.

Whether the phone's Bluetooth is enabled.

Whether the phone's storage is full.

Whether the messaging app is set to use Wi-Fi for data, and whether the guest Wi-Fi allows outbound connections to the messaging service.

An organization uses an MDM solution to manage employee-owned smartphones (BYOD). The MDM administrator wants to enforce a policy that company email can only be accessed through a managed app, and that the device must have a passcode. Which MDM capability enables this?

App configuration and compliance policies.

Remote wipe of the entire device.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 1)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 1–5

1foundation · easy
Which iOS feature allows users to quickly access frequently used settings like Wi-Fi, Bluetooth, and screen brightness?
Select an answer first
2application · medium
A user's iPhone is experiencing frequent app crashes and the phone is warm to the touch. The user has not restarted the phone in several days. What is the most appropriate first step?
Select an answer first
3foundation · easy
A user tries to install an app from the Google Play Store but receives an error saying the app is not compatible with their device. What is the MOST likely reason?
Select an answer first
4application · medium
A user on an Android phone is using a messaging app for work. They are in a building with poor cellular coverage but have access to a guest Wi-Fi network. The user says messages are not sending. What should you check first?
Select an answer first
5application · medium
An organization uses an MDM solution to manage employee-owned smartphones (BYOD). The MDM administrator wants to enforce a policy that company email can only be accessed through a managed app, and that the device must have a passcode. Which MDM capability enables this?
Select an answer first

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