A user reports that their phone only charges when the cable is held at a certain angle. What is the most likely cause?

The phone's battery health has degraded significantly.

A damaged charging cable or a loose connection in the charging port.

The wall outlet is not providing enough power.

The phone's operating system has a software bug.

Which Android setting allows users to see which apps have permission to access the camera, microphone, or location?

Settings > Apps > App permissions

An Android user reports that they can make phone calls but cannot send or receive text messages (SMS). They are connected to Wi-Fi. Which of the following is the most likely cause?

The Wi-Fi network is blocking SMS traffic.

The phone's Bluetooth is interfering with the cellular radio.

The phone's date and time are incorrect, causing SMS to fail.

The cellular data connection is disabled, which prevents SMS over LTE/5G.

A user wants to enable 'Developer options' on their Android phone to troubleshoot USB debugging. What is the typical method?

Go to Settings > About phone and tap 'Build number' seven times.

Go to Settings > Security and enable 'Unknown sources'.

Go to Settings > Battery and enable 'Battery saver'.

Go to Settings > System > Reset options and select 'Reset app preferences'.

A user's Android phone has no cellular data connection, but voice calls and SMS work. The phone shows 'E' or 'G' instead of '4G' or 'LTE'. What should you check first?

Whether the phone's Bluetooth is enabled.

Whether the phone's storage is full.

Whether mobile data is enabled in the phone's settings, and whether the APN settings are correct.

Whether the phone's screen brightness is too low.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 9)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 41–45

41foundation · easy
A user reports that their phone only charges when the cable is held at a certain angle. What is the most likely cause?
Select an answer first
42foundation · easy
Which Android setting allows users to see which apps have permission to access the camera, microphone, or location?
Select an answer first
43application · medium
An Android user reports that they can make phone calls but cannot send or receive text messages (SMS). They are connected to Wi-Fi. Which of the following is the most likely cause?
Select an answer first
44foundation · easy
A user wants to enable 'Developer options' on their Android phone to troubleshoot USB debugging. What is the typical method?
Select an answer first
45application · medium
A user's Android phone has no cellular data connection, but voice calls and SMS work. The phone shows 'E' or 'G' instead of '4G' or 'LTE'. What should you check first?
Select an answer first

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