4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 10)

Questions 46–50

1. 46application · medium

   A user wants to set up a company email account on their Android phone. The company uses an on-premises Exchange server. The IT department provided the server address and the user's credentials. What should you configure in the email app?

   • AIMAP with the server address and credentials.
   • BExchange ActiveSync with the server address and credentials.
   • CSMTP only for sending mail.
   • DPOP3 with the server address and credentials.
   Reveal Solution Discussion Select an answer first
2. 47application · medium

   A user reports that their Android phone shows a Wi-Fi connection with full signal strength, but web pages load very slowly. The user has already tried restarting the phone. You notice the phone's battery is at 15% and the user mentions they use a third-party charging cable. Which step should you take first to isolate the connectivity issue?

   • ADisable Bluetooth to free up radio resources for Wi-Fi.
   • BReset the phone's network settings immediately to clear any corrupted Wi-Fi profiles.
   • CCheck if the phone is actually connected to the correct Wi-Fi network and not a nearby open hotspot with weak backhaul.
   • DReplace the third-party charging cable with the original cable to rule out charging-related interference.
   Reveal Solution Discussion Select an answer first
4. 48application · medium

   An iPhone user reports that their phone only charges when the cable is held at a certain angle. The phone is running the latest iOS. Which of the following is the most likely cause and the appropriate first step?

   • AThe phone requires a wireless charging pad instead of a cable.
   • BThe Lightning port has debris or lint; inspect it with a flashlight and gently clean it with a wooden toothpick.
   • CThe battery health has degraded; replace the battery immediately.
   • DThe iOS software is corrupted; perform a factory reset.
   Reveal Solution Discussion Select an answer first
5. 49application · medium

   A user reports that their Android phone only charges when the cable is held at a certain angle. The cable and adapter are new. What is the most likely cause?

   • AThe phone's battery is old and needs replacement.
   • BThe phone is in battery saver mode.
   • CThe phone's software is out of date.
   • DA damaged or worn charging port on the phone.
   Reveal Solution Discussion Select an answer first
6. 50foundation · easy

   A user reports that their iPhone is unresponsive and apps are freezing. Which action is the MOST appropriate first step to resolve this issue?

   • APerform a factory reset by going to Settings > General > Reset > Erase All Content and Settings.
   • BUpdate the iOS software to the latest version via Settings > General > Software Update.
   • CForce restart the device by pressing Volume Up, then Volume Down, then holding the side button until the Apple logo appears.
   • DRestart the device by pressing and holding the side button and either volume button until the power-off slider appears, then slide to power off and turn it back on.
   Reveal Solution Discussion Select an answer first