A user is setting up a collaboration app like Microsoft Teams on their phone for the first time. What is typically required to complete the setup?

Enable Bluetooth to sync contacts.

Connect to a Wi-Fi network with a static IP address.

Disable the phone's lock screen for faster access.

Sign in with a work or school account that is authorized for the organization's Teams environment.

A user wants to see how much storage space is being used by apps on their iPhone. Where should they look?

Settings > General > iPhone Storage

A user's iPhone is frozen on the Apple logo after a software update. The user has tried a normal restart, but the phone still does not boot. What should you recommend next?

Remove the SIM card and restart.

Wait for the battery to drain and then charge it.

Perform a factory reset from the Settings app.

Put the iPhone in recovery mode and restore it using a computer.

An iPhone user reports that their phone's Wi-Fi is connected but the internet is not working. They have already tried restarting the phone. What should you recommend next?

Forget the Wi-Fi network and rejoin it by entering the password again.

Turn off Bluetooth to free up radio resources.

Reset the phone's network settings to clear all Wi-Fi passwords and settings.

Check if the phone's date and time are correct, as incorrect time can block internet.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 2)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 6–10

6foundation · easy
A user is setting up a collaboration app like Microsoft Teams on their phone for the first time. What is typically required to complete the setup?
Select an answer first
7foundation · easy
A user wants to see how much storage space is being used by apps on their iPhone. Where should they look?
Select an answer first
8foundation · easy
A user wants to set up their personal email on their iPhone and keep messages on the server so they can also access them from their computer. Which protocol should be used?
Select an answer first
9application · medium
A user's iPhone is frozen on the Apple logo after a software update. The user has tried a normal restart, but the phone still does not boot. What should you recommend next?
Select an answer first
10application · medium
An iPhone user reports that their phone's Wi-Fi is connected but the internet is not working. They have already tried restarting the phone. What should you recommend next?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.