4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A user wants to set up a work email account on their Android phone. The company uses Exchange Online. The user has already installed the Outlook app. What should you configure?

   • AAdd the Exchange account in the Outlook app using the user's work email and password.
   • BUse the default Android email app with POP3.
   • CSet up the account as a personal (IMAP) account in the Outlook app.
   • DConfigure the account as IMAP in the Outlook app.
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A user on a company-managed Android device reports that they cannot connect to the corporate Wi-Fi network. The device is enrolled in the company's MDM. Other personal devices can connect to the same network. Which of the following is the most likely cause?

   • AThe MDM policy has not pushed the correct Wi-Fi certificate or profile to the device.
   • BThe device's date and time are incorrect, which prevents Wi-Fi authentication.
   • CThe device's Bluetooth is interfering with Wi-Fi connectivity.
   • DThe device's battery saver mode is on, which disables Wi-Fi.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A user's Android phone is running slowly and some apps are crashing. The user has not restarted the phone in a long time. What is the most appropriate first step?

   • ARestart the phone.
   • BPerform a factory reset.
   • CUninstall recently installed apps.
   • DClear the cache partition from recovery mode.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   A user's phone can connect to Wi-Fi but cannot access the internet. Which of the following is the MOST likely cause?

   • AThe router is not providing internet connectivity or the ISP has an outage.
   • BThe phone's screen brightness is too low.
   • CThe phone's cellular data is disabled.
   • DThe phone's Bluetooth is turned off.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A user's Android phone charges very slowly when connected to a computer's USB port, but charges normally with the wall adapter. What is the most likely cause?

   • AThe phone's battery is degraded.
   • BThe phone's software is out of date.
   • CThe phone's charging port is damaged.
   • DThe computer's USB port provides lower power output than the wall adapter.
   Reveal Solution Discussion Select an answer first