4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   An employee's company-issued iPhone is lost. The MDM administrator needs to ensure that company data on the device cannot be accessed. Which MDM action should be taken?

   • ASend a notification to the device.
   • BDisable the device's Wi-Fi.
   • CRemote wipe the device.
   • DChange the device's passcode remotely.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A user reports that their iPhone 13 will not connect to the office Wi-Fi network, although other devices connect fine. The user says the phone shows the Wi-Fi icon but no internet access. You have already confirmed that the phone has a strong cellular signal and that the Wi-Fi network requires a username and password (WPA2-Enterprise). Which step should you try first?

   • ADisable Bluetooth on the phone.
   • BReset the phone's network settings entirely.
   • CReplace the phone's SIM card.
   • DForget the Wi-Fi network and rejoin it, re-entering the credentials.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A user on an iPhone reports that a specific app is not showing up in the App Store search results. The app is available in other regions. What is the most likely cause?

   • AThe user's iPhone storage is full.
   • BThe user's iPhone is not compatible with the app.
   • CThe app is not available in the user's App Store region.
   • DThe user's iPhone is not connected to the internet.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A user wants to set up a work email account on their iPhone. The company uses IMAP. The user wants to receive email notifications. What should you configure?

   • ASet the account to use POP3 instead.
   • BEnable Push or Fetch in the Mail settings for the account.
   • CSet the server to delete messages after download.
   • DDisable SSL/TLS encryption.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   An organization uses MDM to manage employee iPads. The MDM administrator wants to ensure that company email is only accessible through the managed Outlook app, and that users cannot save attachments to personal cloud storage. Which MDM feature should be used?

   • AOS update policies.
   • BApp configuration and data loss prevention (DLP) policies.
   • CNetwork access control (NAC).
   • DRemote wipe and device lock.
   Reveal Solution Discussion Select an answer first