A user wants to set up a personal email account on their iPhone. The email provider uses POP3. The user wants to keep a copy of emails on the server after downloading. What setting should you configure?

Set the server to delete messages after 30 days.

Leave a copy of messages on the server.

A user on a company-managed Android device reports that a required business app fails to install with the error 'App not installed.' The device is enrolled in the company's MDM. The user has plenty of storage. Which action should you take first?

Ask the user to enable 'Install unknown apps' for the browser they used to download the APK.

Check the MDM console to see if the app is approved and assigned to the user's device.

Factory reset the device to clear any corrupted system files.

Clear the Google Play Store cache and data, then retry the installation.

A user on an Android phone is using a messaging app for work. The app uses end-to-end encryption. The user is on a cellular network and messages are not sending. What should you check first?

Whether the phone's storage is full.

Whether the phone's Bluetooth is enabled.

Whether the phone's screen timeout is set too short.

Whether the phone has a cellular data connection and the app is allowed to use background data.

A user's phone does not charge when plugged into a wall charger. Which of the following is the MOST logical first step to diagnose the issue?

Update the phone's operating system to the latest version.

Replace the phone's battery immediately.

Clean the charging port with a metal pin or paperclip.

Try a different charging cable and adapter to rule out a faulty accessory.

What is the primary purpose of Mobile Device Management (MDM) in an enterprise environment?

To replace the need for antivirus software on mobile devices.

To centrally manage, secure, and enforce policies on mobile devices used by employees.

To provide users with free apps and games.

To increase the processing speed of mobile devices.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 8)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 36–40

36application · medium
A user wants to set up a personal email account on their iPhone. The email provider uses POP3. The user wants to keep a copy of emails on the server after downloading. What setting should you configure?
Select an answer first
37application · medium
A user on a company-managed Android device reports that a required business app fails to install with the error 'App not installed.' The device is enrolled in the company's MDM. The user has plenty of storage. Which action should you take first?
Select an answer first
38application · medium
A user on an Android phone is using a messaging app for work. The app uses end-to-end encryption. The user is on a cellular network and messages are not sending. What should you check first?
Select an answer first
39foundation · easy
A user's phone does not charge when plugged into a wall charger. Which of the following is the MOST logical first step to diagnose the issue?
Select an answer first
40foundation · easy
What is the primary purpose of Mobile Device Management (MDM) in an enterprise environment?
Select an answer first

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