A user's iPhone is experiencing random app freezes and slow performance. The user has not restarted the phone in weeks. What is the most appropriate first step?

Reset all settings on the iPhone.

Restore the iPhone from a backup.

Restart the iPhone by powering it off and on.

A user with an iPhone wants to add their company email account. The company uses Microsoft 365 with Exchange Online. The user also wants to keep their personal Gmail account on the same phone. Which configuration should you recommend?

Use the Gmail app to add the company account as an IMAP account, since Gmail app supports Exchange.

Use the Outlook mobile app for the company account and remove the Gmail account from the phone to avoid conflicts.

Configure the company account as POP3 to avoid using Exchange, and keep Gmail as IMAP.

Add the company account using the built-in iOS Mail app with Exchange (Microsoft 365) settings, and keep Gmail as a separate account.

A company issues iPhones to employees. The IT team wants to ensure that only approved apps can be installed and that company email data can be remotely wiped if a device is lost. Which solution should they implement?

Mobile Device Management (MDM) with an app whitelist and remote wipe capability.

Ask employees to use a strong passcode.

Apple Configurator to manually configure each device once.

A user cannot pair their Bluetooth headphones with their smartphone. Which of the following is the MOST appropriate first step?

Ensure the headphones are in pairing mode and Bluetooth is enabled on the phone.

Replace the headphones' battery.

Update the phone's operating system.

Reset the phone's network settings.

An iPhone user reports that their phone's Wi-Fi and Bluetooth are grayed out in Settings and cannot be toggled. They have tried restarting the phone. What should you check next?

Check if the phone is connected to a VPN that blocks Wi-Fi and Bluetooth.

Check if Screen Time restrictions are enabled that disable Wi-Fi and Bluetooth changes.

Check if the phone's date and time are incorrect, causing the radios to fail.

Check if the phone is in Low Power Mode, which disables Wi-Fi and Bluetooth.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 12)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 56–60

56application · medium
A user's iPhone is experiencing random app freezes and slow performance. The user has not restarted the phone in weeks. What is the most appropriate first step?
Select an answer first
57application · medium
A user with an iPhone wants to add their company email account. The company uses Microsoft 365 with Exchange Online. The user also wants to keep their personal Gmail account on the same phone. Which configuration should you recommend?
Select an answer first
58application · medium
A company issues iPhones to employees. The IT team wants to ensure that only approved apps can be installed and that company email data can be remotely wiped if a device is lost. Which solution should they implement?
Select an answer first
59foundation · easy
A user cannot pair their Bluetooth headphones with their smartphone. Which of the following is the MOST appropriate first step?
Select an answer first
60application · medium
An iPhone user reports that their phone's Wi-Fi and Bluetooth are grayed out in Settings and cannot be toggled. They have tried restarting the phone. What should you check next?
Select an answer first

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