4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 11)

Questions 51–55

1. 51foundation · easy

   A user wants to participate in a video conference on their mobile device. Which of the following is typically required for a successful video call?

   • AA stable internet connection and a working camera and microphone.
   • BA VPN connection to the corporate network.
   • CA Bluetooth headset.
   • DA screen protector.
   Reveal Solution Discussion Select an answer first
2. 52application · medium

   A user wants to access their company email on their personal iPhone. The company uses Microsoft 365 with Exchange Online. The user already has a personal iCloud email account configured. What is the recommended way to add the company email?

   • AAdd the account as an Exchange account in the Mail app using the user's work email address and password.
   • BUse POP3 to download all messages to the phone.
   • CAsk the user to forward company email to their iCloud account.
   • DConfigure the account as IMAP using the Outlook Web App server settings.
   Reveal Solution Discussion Select an answer first
4. 53application · medium

   A user's Android phone is unresponsive; the screen is black and pressing the power button does nothing. The phone was working earlier. What is the appropriate first action?

   • APerform a factory reset from recovery mode.
   • BConnect the phone to a charger and wait 30 minutes.
   • CPerform a forced restart by holding the power button and volume down for about 10-20 seconds.
   • DRemove the battery if possible.
   Reveal Solution Discussion Select an answer first
5. 54application · medium

   A user on an iPhone is trying to join a Microsoft Teams video meeting while on a business trip. They are connected to hotel Wi-Fi, but the video keeps freezing. They have a good cellular signal. What should you recommend to improve the video call?

   • ATurn off the camera to reduce bandwidth usage, but keep the call on Wi-Fi.
   • BRestart the iPhone to clear the network cache.
   • CUse a VPN to bypass the hotel's firewall restrictions.
   • DSwitch from hotel Wi-Fi to the cellular data connection, since hotel Wi-Fi often has poor bandwidth or restrictive firewalls.
   Reveal Solution Discussion Select an answer first
6. 55expert · hard

   A user on an iPhone is trying to join a Microsoft Teams meeting while on a train. They have a cellular connection, but the video keeps freezing. They are also connected to a Bluetooth headset. Which of the following is the most likely cause and the best first step?

   • AThe cellular connection is unstable due to the train's movement; try switching to a Wi-Fi hotspot or wait for a more stable area.
   • BThe iPhone's battery saver mode is on, which reduces video quality; turn it off.
   • CThe Bluetooth headset is causing audio issues, which affects video; disconnect the headset.
   • DThe Teams app needs to be updated; check for updates.
   Reveal Solution Discussion Select an answer first