Which of the following is a common capability of a Mobile Device Management (MDM) solution?

Providing users with technical support via chat.

Increasing the device's battery life.

Automatically updating the device's hardware components.

Remotely wiping a lost or stolen device to protect corporate data.

A user's Android phone charges very slowly overnight, going from 20% to only 40% in eight hours. The phone is not hot, and the user says the charging cable is new. What should you check first?

The charging port for lint or debris.

The phone's battery health percentage.

Whether the phone is running the latest OS update.

Whether the phone is set to battery saver mode.

A user's iPhone charges normally with the original cable and adapter, but does not charge with a third-party cable. What is the most likely cause?

The third-party cable is not MFi-certified or is defective.

The phone's battery is degraded.

The phone's charging port is damaged.

The phone's software is out of date.

A user on an iPhone is on a video conference call using the company's collaboration app. The other participants say the user's video is frozen, but the audio is fine. The user is on the office Wi-Fi. What is the most likely cause and first step?

The phone's camera is blocked by a case; remove the case.

Insufficient Wi-Fi bandwidth for video; move closer to the access point or switch to a wired connection if possible.

The collaboration app needs an update; check the App Store.

The phone's screen brightness is too low; increase it.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 4)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 16–20

16foundation · easy
Which of the following is a common capability of a Mobile Device Management (MDM) solution?
Select an answer first
17application · medium
A user's Android phone charges very slowly overnight, going from 20% to only 40% in eight hours. The phone is not hot, and the user says the charging cable is new. What should you check first?
Select an answer first
18application · medium
A user's iPhone charges normally with the original cable and adapter, but does not charge with a third-party cable. What is the most likely cause?
Select an answer first
19application · medium
A user on an iPhone is on a video conference call using the company's collaboration app. The other participants say the user's video is frozen, but the audio is fine. The user is on the office Wi-Fi. What is the most likely cause and first step?
Select an answer first
20foundation · easy
Which email protocol is MOST commonly used for syncing mail, contacts, and calendar across multiple devices in a corporate environment?
Select an answer first

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