An app on a user's Android phone is crashing frequently. Which of the following is a recommended troubleshooting step?

Clear the app's cache and data from the app settings.

Increase the phone's screen timeout.

Turn off the phone's Bluetooth.

Disable the app's notifications.

A user on an Android phone cannot install an app from the Google Play Store because the device does not have enough storage space. The user has already deleted some photos. What should you recommend next?

Disable the Play Store and re-enable it.

Perform a factory reset to clear all data.

Change the phone's language to free up space.

Clear the cache of large apps or move apps to an SD card if supported.

A user on an iPhone tries to install a free app from the App Store, but the installation fails with a message that the app requires iOS 17, and the user's phone is on iOS 16. What should you recommend?

Clear the App Store cache and try again.

Change the region of the App Store to a different country.

Download the app using a computer and sync it via iTunes.

Update the iPhone to iOS 17 if the device model supports it.

A user with an iPhone wants to install a company-approved app from the App Store, but the installation fails with 'Unable to Download App.' The device is enrolled in the company's MDM. Which of the following is the most likely cause?

The user's Apple ID is not signed in to the App Store.

The iPhone's storage is full, even though the user says they have plenty of space.

The iPhone's date and time are incorrect, causing the App Store to fail.

The App Store is blocked by the MDM policy, or the app is not approved for the user's device.

A user's iPhone shows full cellular signal bars, but they cannot send or receive text messages (SMS). They can make voice calls. What is the most likely cause?

The phone's Bluetooth is turned off.

The SMS/MMS settings are misconfigured, or the carrier does not support SMS on the current plan.

The phone's screen brightness is too low.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 3

4.3. Assist Users in Resolving Mobile Device Issues. 100-140 Practice Questions (Page 7)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 63 practice questions to prepare you well beyond it. (estimate)

63questions here

13free pages

9concepts

9 Concepts in This Objective

Restarting mobile devices
Troubleshooting phone charging issues
Mobile connectivity troubleshooting
Email setup on mobile devices
Mobile app installation and troubleshooting
Collaboration software on mobile
Basic understanding of MDM
iOS device fundamentals
Android device fundamentals

Questions 31–35

31foundation · easy
An app on a user's Android phone is crashing frequently. Which of the following is a recommended troubleshooting step?
Select an answer first
32application · medium
A user on an Android phone cannot install an app from the Google Play Store because the device does not have enough storage space. The user has already deleted some photos. What should you recommend next?
Select an answer first
33application · medium
A user on an iPhone tries to install a free app from the App Store, but the installation fails with a message that the app requires iOS 17, and the user's phone is on iOS 16. What should you recommend?
Select an answer first
34application · medium
A user with an iPhone wants to install a company-approved app from the App Store, but the installation fails with 'Unable to Download App.' The device is enrolled in the company's MDM. Which of the following is the most likely cause?
Select an answer first
35application · medium
A user's iPhone shows full cellular signal bars, but they cannot send or receive text messages (SMS). They can make voice calls. What is the most likely cause?
Select an answer first

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