A user reports that their email client on a laptop fails to send messages with large attachments, but small messages send fine. The user also uses a collaboration app that syncs files. The laptop's disk is nearly full. What is the most likely cause?

The email client's outgoing server (SMTP) settings are incorrect.

The laptop's disk is full, causing the email client to fail when creating temporary files for large attachments.

The collaboration app is interfering with the email client.

The email server has a size limit for outgoing messages.

A user's word processor crashes when they try to print a document, but the document opens and edits fine. The printer is a network printer that other users can print to without issues. What is the most likely cause?

The user's email client is interfering with the print job.

The document contains a corrupted graphic or font that causes the print rendering to fail.

The word processor is outdated.

A user needs to install a business application on their company laptop. The application is not available in the company's software center, but it is available on the vendor's official website. What should the user do?

Ask a colleague to share their copy of the installer via a USB drive.

Search for the application on a third-party download site to get a faster download.

Bypass the company's software center and install from any source to save time.

Download the installer from the vendor's official website and run it, accepting any security prompts if the publisher is verified.

A user wants to install a PDF reader on their company-managed Windows laptop. They found a free version on a random website and ask if it is safe to install. What should you tell them?

Download the PDF reader from the vendor's official website or the Microsoft Store to ensure it is from a trusted source.

It is safe to install from any website as long as the file has a .exe extension.

Install it because free software from random websites is generally safe.

Ask the user to disable Windows Defender temporarily to allow the installation.

A user in your organization receives a spreadsheet from a client that was created in an older version of the productivity suite. When the user opens it, some formulas show errors and formatting appears broken. The user needs to work with this file regularly. What should you advise the user to do first?

Recreate the entire spreadsheet from scratch in the current version.

Use the 'Check Compatibility' feature to identify which formulas and formatting are not supported in the current version.

Install an older version of the productivity suite on the user's machine to open the file natively.

Convert the file to a PDF and work from the PDF to avoid compatibility issues.

CiscoCertified Support Technician (CCST) IT Support

Domain 4Objective 5

4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 5)

Part of the Operating System and Application Issues domain, which makes up ~25% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~5–9 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

6concepts

6 Concepts in This Objective

Identifying trusted application sources
Installing applications from approved sources
Handling installation warnings and prompts
Troubleshooting common email application issues
Troubleshooting common collaboration application issues
Troubleshooting common productivity application issues

Questions 21–25

21expert · hard
A user reports that their email client on a laptop fails to send messages with large attachments, but small messages send fine. The user also uses a collaboration app that syncs files. The laptop's disk is nearly full. What is the most likely cause?
Select an answer first
22expert · hard
A user's word processor crashes when they try to print a document, but the document opens and edits fine. The printer is a network printer that other users can print to without issues. What is the most likely cause?
Select an answer first
23application · medium
A user needs to install a business application on their company laptop. The application is not available in the company's software center, but it is available on the vendor's official website. What should the user do?
Select an answer first
24application · medium
A user wants to install a PDF reader on their company-managed Windows laptop. They found a free version on a random website and ask if it is safe to install. What should you tell them?
Select an answer first
25application · medium
A user in your organization receives a spreadsheet from a client that was created in an older version of the productivity suite. When the user opens it, some formulas show errors and formatting appears broken. The user needs to work with this file regularly. What should you advise the user to do first?
Select an answer first

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