4.5. Assist Users in Resolving Common Application Issues. 100-140 Practice Questions (Page 7)

Questions 31–35

1. 31application · medium

   A user cannot join a team meeting from their laptop, but they can join from their phone on the same Wi-Fi network. The meeting link works for other users. What should you check first?

   • AThe laptop's firewall or VPN settings that may block the meeting application.
   • BThe meeting organizer's calendar permissions.
   • CThe Wi-Fi network's internet connection.
   • DThe laptop's battery level.
   Reveal Solution Discussion Select an answer first
2. 32application · medium

   A user reports that their spreadsheet application crashes when they try to use a specific add-in that was recently installed. The add-in is from a third-party vendor and is used for data analysis. What is the appropriate action?

   • AUninstall the spreadsheet application and reinstall it to remove the add-in.
   • BIgnore the crashes and continue using the add-in because it is from a trusted vendor.
   • CDisable the add-in and check if the spreadsheet application works normally, then contact the vendor for an updated version.
   • DReplace the spreadsheet application with a different productivity suite.
   Reveal Solution Discussion Select an answer first
4. 33application · medium

   A user reports that their word processor crashes every time they try to open a specific document. The document was created on a different computer and transferred via email. What is the appropriate first step?

   • AReinstall the word processor to ensure all components are up to date.
   • BDisable the word processor's add-ins and then try opening the document.
   • CDelete the document and ask the sender to resend it in a different format.
   • DOpen the document in safe mode or use the 'Open and Repair' feature to isolate the problem.
   Reveal Solution Discussion Select an answer first
5. 34application · medium

   A user's email client shows 'Sync error' and cannot download new messages. The user can access webmail. The email client was recently reconfigured with a new incoming server address. What should you verify first?

   • AThe email client is up to date.
   • BThe incoming server address and port are correct and reachable.
   • CThe user's computer has enough disk space.
   • DThe user's password is correct.
   Reveal Solution Discussion Select an answer first
6. 35application · medium

   Several users in a team report that they cannot see each other's presence status in the company's messaging application, even though they can send messages. The application is cloud-based and other teams are unaffected. What is the most likely cause?

   • AThe users' computers have incompatible operating systems.
   • BThe users' presence settings are set to 'Do Not Disturb' or 'Invisible' mode.
   • CThe messaging application is experiencing a global outage.
   • DThe team's shared workspace has been deleted.
   Reveal Solution Discussion Select an answer first