A user reports that their wireless adapter frequently disconnects. In Device Manager, the adapter shows a yellow exclamation mark. What is the best first step?

Move the computer closer to the router.

Replace the wireless adapter immediately.

Disable and re-enable the adapter in Device Manager.

Update or reinstall the driver for the wireless adapter.

A technician notices that a network switch's firmware is several versions behind. What is the primary benefit of updating the firmware?

It will increase the number of physical ports on the switch.

It will automatically reconfigure all VLAN settings to match the current network.

It may fix bugs, improve performance, and add security patches.

It will eliminate the need for future updates.

What is a potential benefit of updating device firmware?

It can fix bugs and security vulnerabilities.

It permanently prevents hardware failures.

It guarantees compatibility with all software.

It always increases the device's processing speed.

A technician is about to update the firmware of a RAID controller in a production server. The server holds critical data and cannot be taken offline for long. What is the most important precaution before starting the update?

Ensure the server is connected to a UPS.

Update the firmware using the vendor's online tool.

Disable the RAID array temporarily to prevent access.

Verify that a full, tested backup of the data exists.

A desktop PC's power LED blinks rapidly and the system emits a series of beeps during startup. The monitor remains blank. What should you do first?

Replace the monitor because a blank screen means the monitor is faulty.

Reseat the video cable and check the monitor's power connection.

Press the power button again to restart the system.

Count the beeps and consult the motherboard manual to identify the error code.

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 5

2.5. Investigate Commonly Encountered Hardware Issues. 100-140 Practice Questions (Page 5)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

5concepts

Questions 21–25

21application · easy
A user reports that their wireless adapter frequently disconnects. In Device Manager, the adapter shows a yellow exclamation mark. What is the best first step?
Select an answer first
22application · easy
A technician notices that a network switch's firmware is several versions behind. What is the primary benefit of updating the firmware?
Select an answer first
23foundation · easy
What is a potential benefit of updating device firmware?
Select an answer first
24expert · hard
A technician is about to update the firmware of a RAID controller in a production server. The server holds critical data and cannot be taken offline for long. What is the most important precaution before starting the update?
Select an answer first
25application · medium
A desktop PC's power LED blinks rapidly and the system emits a series of beeps during startup. The monitor remains blank. What should you do first?
Select an answer first

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