CiscoCertified Support Technician (CCST) IT Support
Domain 2Objective 2
2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 1)
Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)
45questions here
9free pages
14concepts
Questions 1–5
- 1
A macOS application is crashing repeatedly. The support team needs the crash report from the system logs and also wants to know if the crash correlates with high memory pressure at the time of the crash. Which two built-in tools should the user use?
Select an answer first - 2
In macOS, where can a user find the 'About This Mac' option?
Select an answer first - 3
A Windows 11 workstation fails to boot into the OS. The technician boots into Windows Recovery Environment and needs to determine the OS version and the last boot failure event. Which built-in tools are available in WinRE to gather this information?
Select an answer first - 4
A technician is troubleshooting a Windows application that crashes. Which tool should they use to view the application error logs?
Select an answer first - 5
A user has a Windows laptop and a macOS desktop. The network team needs the IPv4 address, IPv6 address, and MAC address of the active network adapter on each device. The user is comfortable with command-line tools on both systems. Which pair of commands should the user run?
Select an answer first
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