CiscoCertified Support Technician (CCST) IT Support
Domain 2Objective 2
2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 2)
Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)
45questions here
9free pages
14concepts
Questions 6–10
- 6
An IT support technician supports a mixed environment of Windows and macOS computers. A Windows user reports that the system is slow and the fan is loud. The technician suspects a runaway process. The technician also needs to compare the memory usage of the Windows machine with a macOS machine that has the same workload. Which two tools should the technician use?
Select an answer first - 7
In Windows Event Viewer, which log contains records of system-level events such as driver failures and hardware errors?
Select an answer first - 8
A Windows 10 workstation is being audited for compliance. The auditor needs a report that includes the installed RAM modules, the motherboard manufacturer, the BIOS version, and the exact Windows build number. The technician wants to use a single built-in tool that can be exported to a text file. Which tool should they use?
Select an answer first - 9
A user wants to see which applications are currently consuming the most CPU on their Windows computer. Which built-in tool should they open?
Select an answer first - 10
A user reports that their Windows 11 laptop becomes sluggish whenever they run a specific video-editing application. They need to see whether the application is consuming an unusually high amount of CPU or memory, and they also want to check for any application errors logged around the time the slowdown occurs. Which two built-in Windows tools should you guide them to use?
Select an answer first
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