CiscoCertified Support Technician (CCST) IT Support
Domain 2Objective 2
2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 4)
Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)
45questions here
9free pages
14concepts
Questions 16–20
- 16
A macOS user needs to provide the exact macOS build number, the serial number of the Mac, and the current IP address of the Wi-Fi adapter to a support engineer. The user is not comfortable with the command line. Which sequence of GUI steps provides all three pieces of information?
Select an answer first - 17
A technician is troubleshooting a Windows 11 workstation that blue-screens intermittently. The user needs to provide the support team with the exact memory module part numbers, the BIOS version, and the last critical system event before the crash. The technician wants to use built-in tools only and minimize the number of steps. Which approach is most efficient?
Select an answer first - 18
A macOS user wants to see the version of macOS installed on their Mac. Which command should they type in Terminal?
Select an answer first - 19
In the output of the ifconfig command on macOS, which field contains the MAC address of a network interface?
Select an answer first - 20
A macOS user wants to change their Wi-Fi network settings. Which built-in tool should they use?
Select an answer first
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