A macOS user reports that their system occasionally freezes for a few seconds. You suspect a kernel extension or background process is causing the issue. You need to review system logs for kernel panics or errors, and you also want to see if any process is consuming high CPU during the freezes. Which two tools should you use together?

Activity Monitor and System Settings

About This Mac and System Settings

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 2

2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 6)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

14concepts

14 Concepts in This Objective

Identify device host name
Identify hardware specifications
Identify operating system version
Identify IPv4 and IPv6 addresses
Identify MAC address
Use Windows Task Manager
Use Windows System Information
Use Windows Event Viewer
Use Windows ipconfig
Use macOS Activity Monitor
Use macOS About This Mac
Use macOS System Settings
Use macOS Console
Use macOS ifconfig

Questions 26–30

26foundation · easy
A user reports that their computer has an IP address that looks like 'fe80::1a2b:3c4d:5e6f:7890'. What type of address is this?
Select an answer first
27foundation · easy
A user calls the IT help desk and asks how to find the name that identifies their Windows computer on the network. Which command should the support technician ask the user to run?
Select an answer first
28expert · medium
A macOS user reports that their system occasionally freezes for a few seconds. You suspect a kernel extension or background process is causing the issue. You need to review system logs for kernel panics or errors, and you also want to see if any process is consuming high CPU during the freezes. Which two tools should you use together?
Select an answer first
29foundation · easy
A technician needs to view the IP address of a macOS computer through the graphical interface. Which section of System Settings should they navigate to?
Select an answer first
30application · easy
A macOS user needs to change their Wi-Fi network's TCP/IP settings to use a static IPv4 address. They also want to verify the MAC address of the Wi-Fi interface to register it with the network. Which macOS tool should they use to configure the static IP address?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.

2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 6)

Questions 26–30

A user reports that their computer has an IP address that looks like 'fe80::1a2b:3c4d:5e6f:7890'. What type of address is this?

A user calls the IT help desk and asks how to find the name that identifies their Windows computer on the network. Which command should the support technician ask the user to run?

A technician needs to view the IP address of a macOS computer through the graphical interface. Which section of System Settings should they navigate to?

A macOS user needs to change their Wi-Fi network's TCP/IP settings to use a static IPv4 address. They also want to verify the MAC address of the Wi-Fi interface to register it with the network. Which macOS tool should they use to configure the static IP address?

Keep studying — Hardware Issues