CiscoCertified Support Technician (CCST) IT Support
Domain 2Objective 2
2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 9)
Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)
45questions here
9free pages
14concepts
Questions 41–45
- 41
An IT department is standardizing on either Windows or macOS for a new batch of users. The procurement team needs to verify that each candidate machine meets a minimum of 16 GB RAM and a quad-core processor. The technician has a mix of Windows 11 and macOS Sonoma devices. Which single built-in tool on each OS provides the processor model and total RAM?
Select an answer first - 42
A technician needs to find the MAC address of the Ethernet adapter on a Windows computer. Which command should they run?
Select an answer first - 43
A Windows 11 workstation randomly reboots during the night. The user is not present when it happens. You need to determine whether a specific application is crashing and causing the reboot, and you also want to see if there were any spikes in CPU usage just before the reboot. You have remote access to the machine. Which combination of tools would provide the most direct evidence?
Select an answer first - 44
A user on macOS needs to find their computer's IPv4 address to connect to a network share. Which command-line tool should they use?
Select an answer first - 45
A technician needs to determine the processor model and the amount of installed RAM on a Windows computer. Which command-line tool can provide both pieces of information?
Select an answer first
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