A macOS user needs to provide the IPv6 address and the MAC address of their built-in Ethernet interface to a network engineer. The user is comfortable with the command line. Which command should they run?

networksetup -getmacaddress en0

A macOS user reports that their system is running slowly and they suspect a background process is consuming excessive CPU. They also want to see if any related error messages were logged during the slowdown. Which two built-in macOS tools should you recommend?

Activity Monitor and About This Mac

About This Mac and System Settings

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 2

2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 5)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

14concepts

14 Concepts in This Objective

Identify device host name
Identify hardware specifications
Identify operating system version
Identify IPv4 and IPv6 addresses
Identify MAC address
Use Windows Task Manager
Use Windows System Information
Use Windows Event Viewer
Use Windows ipconfig
Use macOS Activity Monitor
Use macOS About This Mac
Use macOS System Settings
Use macOS Console
Use macOS ifconfig

Questions 21–25

21foundation · easy
A user wants to see their Windows computer's current IP address and subnet mask. Which command should they run?
Select an answer first
22foundation · easy
A macOS user wants to quickly see the model of their Mac and the version of macOS installed. Which built-in tool should they use?
Select an answer first
23application · medium
A macOS user needs to provide the IPv6 address and the MAC address of their built-in Ethernet interface to a network engineer. The user is comfortable with the command line. Which command should they run?
Select an answer first
24foundation · easy
A user needs to find the MAC address of their Wi-Fi adapter on a macOS computer. Which command should they use in Terminal?
Select an answer first
25application · medium
A macOS user reports that their system is running slowly and they suspect a background process is consuming excessive CPU. They also want to see if any related error messages were logged during the slowdown. Which two built-in macOS tools should you recommend?
Select an answer first

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2.2. Assist End Users in Using Tools to Locate Information About Their Device. 100-140 Practice Questions (Page 5)

Questions 21–25

A user wants to see their Windows computer's current IP address and subnet mask. Which command should they run?

A macOS user wants to quickly see the model of their Mac and the version of macOS installed. Which built-in tool should they use?

A macOS user needs to provide the IPv6 address and the MAC address of their built-in Ethernet interface to a network engineer. The user is comfortable with the command line. Which command should they run?

A user needs to find the MAC address of their Wi-Fi adapter on a macOS computer. Which command should they use in Terminal?

A macOS user reports that their system is running slowly and they suspect a background process is consuming excessive CPU. They also want to see if any related error messages were logged during the slowdown. Which two built-in macOS tools should you recommend?

Keep studying — Hardware Issues