A user wants to install a video-editing application that requires a 64-bit processor, 16 GB RAM, a DirectX 12 GPU, and 50 GB free disk space. The user's PC has a 32-bit processor, 8 GB RAM, a DirectX 11 GPU, and 120 GB free disk space. What should you tell the user?

The system meets the requirements because disk space and RAM are sufficient.

The application will install but run slowly because the GPU is older.

The system can run the application after upgrading the RAM to 16 GB.

The system does not meet the requirements because the processor architecture and GPU are below the minimum.

A user reports that their desktop PC will not start. The power strip is on, but the PC's front panel power LED is dark and the fan is not spinning. Which two-step action should you take first?

Open the case and reseat the RAM modules, then try to power on again.

Test the wall outlet with a multimeter before touching any cables.

Replace the power supply unit immediately because a dark LED indicates a failed PSU.

Check the power cable connection at both the wall outlet and the PC, then press the power button again.

In Windows Device Manager, a device is shown with a yellow exclamation mark. What does this indicator typically mean?

The device has a problem, such as a driver issue or resource conflict.

The device is working normally.

The device is not recognized by the system.

A technician is troubleshooting a laptop that randomly shuts down. Device Manager shows no errors, and the power LED is normal. The technician suspects overheating. What is the most appropriate next step?

Check the cooling fan and heat sink for dust or failure.

Update the BIOS to the latest version.

A laptop will not power on. The technician notices the power adapter is plugged into the wall but not into the laptop. What should the technician do FIRST?

Connect the power adapter to the laptop and attempt to power it on.

Press and hold the power button for 30 seconds.

Test the wall outlet with a known-good device.

CiscoCertified Support Technician (CCST) IT Support

Domain 2Objective 5

2.5. Investigate Commonly Encountered Hardware Issues. 100-140 Practice Questions (Page 2)

Part of the Hardware Issues domain, which makes up ~22% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~4–8 in this domain), expect 1–2 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

5concepts

Questions 6–10

6application · medium
A user wants to install a video-editing application that requires a 64-bit processor, 16 GB RAM, a DirectX 12 GPU, and 50 GB free disk space. The user's PC has a 32-bit processor, 8 GB RAM, a DirectX 11 GPU, and 120 GB free disk space. What should you tell the user?
Select an answer first
7application · medium
A user reports that their desktop PC will not start. The power strip is on, but the PC's front panel power LED is dark and the fan is not spinning. Which two-step action should you take first?
Select an answer first
8foundation · easy
In Windows Device Manager, a device is shown with a yellow exclamation mark. What does this indicator typically mean?
Select an answer first
9expert · medium
A technician is troubleshooting a laptop that randomly shuts down. Device Manager shows no errors, and the power LED is normal. The technician suspects overheating. What is the most appropriate next step?
Select an answer first
10foundation · easy
A laptop will not power on. The technician notices the power adapter is plugged into the wall but not into the laptop. What should the technician do FIRST?
Select an answer first

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