A user's account is locked out in Active Directory. They are also unable to sign in to a cloud app that uses Entra ID with password hash sync. What should you do?

Run gpupdate /force on the user's computer.

Unlock the account in Active Directory and wait for the unlock to sync to Entra ID.

Reset the password in Entra ID only.

Which of the following is an example of a multifactor authentication (MFA) method that generates a time-based one-time passcode (TOTP)?

Authenticator app on a smartphone

A user forgot their password and needs to log in to the Windows domain. You are a help desk technician. What is the correct procedure to reset the password?

Reset the password in Active Directory Users and Computers, then inform the user of the new temporary password

Unlock the account without resetting the password

Ask the user to use the 'I forgot my password' link on the login screen

Reset the password using the local SAM database on the user's computer

A user is locked out of their Microsoft 365 account after multiple failed sign-in attempts. The user is traveling and needs access urgently. You are an administrator in the Microsoft 365 admin center. What should you do?

Unblock the account without resetting the password

Reset the user's password and require them to change it at next sign-in

Create a new user account with the same name and permissions

Disable MFA for the user to allow immediate access

In Active Directory, which tool is commonly used to reset a user's password?

Active Directory Users and Computers (ADUC)

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 1

3.1. Assist Users with Establishing Access to Network-Based Resources. 100-140 Practice Questions (Page 5)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 44 practice questions to prepare you well beyond it. (estimate)

44questions here

9free pages

9concepts

Questions 21–25

21expert · hard
A user's account is locked out in Active Directory. They are also unable to sign in to a cloud app that uses Entra ID with password hash sync. What should you do?
Select an answer first
22foundation · medium
Which of the following is an example of a multifactor authentication (MFA) method that generates a time-based one-time passcode (TOTP)?
Select an answer first
23application · medium
A user forgot their password and needs to log in to the Windows domain. You are a help desk technician. What is the correct procedure to reset the password?
Select an answer first
24application · medium
A user is locked out of their Microsoft 365 account after multiple failed sign-in attempts. The user is traveling and needs access urgently. You are an administrator in the Microsoft 365 admin center. What should you do?
Select an answer first
25foundation · medium
In Active Directory, which tool is commonly used to reset a user's password?
Select an answer first

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