A user reports that a mapped network drive works when they are in the office but fails when they work from home over VPN. The drive is mapped to \\server\share. What is the most likely cause?

The user's group membership changes when they are remote.

The share permissions are different for VPN connections.

The drive mapping is not persistent.

The VPN does not route traffic to the internal network.

Your organization uses AWS IAM for cloud resources and Entra ID for Microsoft 365. A user needs access to an S3 bucket and a SharePoint site. They already have an Entra ID account. What is the most efficient way to grant access?

Create a single IAM user and use it for both AWS and SharePoint.

Reset the user's password in both systems.

Use the user's Entra ID account to access both AWS and SharePoint.

Create an IAM user in AWS and assign the S3 bucket policy, and assign the SharePoint site permissions in Entra ID.

A user can see a network share in File Explorer but gets an 'Access Denied' message when opening a folder inside it. You verify the user is a member of the correct group. What should you check next?

The share permissions on the top-level share.

The user's group membership again.

The NTFS permissions on the specific folder and its subfolders.

Whether the user has mapped the drive correctly.

A user calls the help desk because they forgot their password and cannot sign in to the domain. After verifying their identity, you reset the password in Active Directory. What else should you do to ensure the user can sign in successfully?

Tell the user to sign in with the new password and then change it at the next logon if required.

Ask the user to use their old password first, then the new one.

Inform the user that they must wait for the password to replicate to all domain controllers.

Run gpupdate /force on the user's computer to apply the new password.

A user in your organization is trying to sign in to a cloud application that uses Entra ID. They receive a prompt for a second factor, but they do not have their phone with them. They ask you to disable MFA temporarily so they can finish their work. What should you do?

Provide the user with a one-time bypass code from the authenticator app.

Explain that MFA cannot be disabled for a single sign-in and offer an alternate verification method such as a hardware token.

Reset the user's password and tell them to sign in again without MFA.

Remove the user from the MFA-enabled group temporarily, then re-add them after they sign in.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 1

3.1. Assist Users with Establishing Access to Network-Based Resources. 100-140 Practice Questions (Page 4)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 44 practice questions to prepare you well beyond it. (estimate)

44questions here

9free pages

9concepts

Questions 16–20

16expert · hard
A user reports that a mapped network drive works when they are in the office but fails when they work from home over VPN. The drive is mapped to \\server\share. What is the most likely cause?
Select an answer first
17expert · hard
Your organization uses AWS IAM for cloud resources and Entra ID for Microsoft 365. A user needs access to an S3 bucket and a SharePoint site. They already have an Entra ID account. What is the most efficient way to grant access?
Select an answer first
18application · medium
A user can see a network share in File Explorer but gets an 'Access Denied' message when opening a folder inside it. You verify the user is a member of the correct group. What should you check next?
Select an answer first
19application · medium
A user calls the help desk because they forgot their password and cannot sign in to the domain. After verifying their identity, you reset the password in Active Directory. What else should you do to ensure the user can sign in successfully?
Select an answer first
20application · medium
A user in your organization is trying to sign in to a cloud application that uses Entra ID. They receive a prompt for a second factor, but they do not have their phone with them. They ask you to disable MFA temporarily so they can finish their work. What should you do?
Select an answer first

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