A company uses Entra ID for cloud application access and requires MFA for all users. A new employee needs access to a cloud app that is configured for single sign-on. What is the first step to give them access?

Create a user account in Entra ID and assign the appropriate license.

Add the user to the app's user list in the application itself.

Provide the user with a hardware token for MFA.

Create an AWS IAM user and assign the app's permissions.

A user can access a network share from one computer but not from another. Both computers are in the same domain and the user signs in with the same domain account. What is the most likely cause?

The share permissions are different for different computers.

The second computer has different NTFS permissions applied.

The user is not a member of the correct group.

The second computer is not a member of the domain.

Which of the following is a common way to connect to OneDrive from a Windows PC?

Using the FTP command-line utility.

Using the net use command with a UNC path.

Using the OneDrive sync client that integrates with File Explorer.

Using the ipconfig command to map a drive.

You have changed a Group Policy setting that maps a network drive for users in a specific OU. A user says the drive has not appeared. What should you do?

Ask the user to log off and back on.

Run gpupdate /force on the user's computer.

Check the user's group membership.

Run adgpupdate on the user's computer.

An organization is implementing MFA for all users. They have a mix of employees: some have company smartphones, some have personal smartphones, and some have no smartphone. The security team wants to avoid SMS because of phishing risks. Which MFA strategy best balances security and usability?

Require all users to use biometric authentication on their personal devices

Require all users to use hardware tokens

Use SMS for users without smartphones and authenticator app for others

Allow users to choose between authenticator app, hardware token, or biometrics

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 1

3.1. Assist Users with Establishing Access to Network-Based Resources. 100-140 Practice Questions (Page 2)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 44 practice questions to prepare you well beyond it. (estimate)

44questions here

9free pages

9concepts

Questions 6–10

6application · medium
A company uses Entra ID for cloud application access and requires MFA for all users. A new employee needs access to a cloud app that is configured for single sign-on. What is the first step to give them access?
Select an answer first
7application · medium
A user can access a network share from one computer but not from another. Both computers are in the same domain and the user signs in with the same domain account. What is the most likely cause?
Select an answer first
8foundation · medium
Which of the following is a common way to connect to OneDrive from a Windows PC?
Select an answer first
9application · medium
You have changed a Group Policy setting that maps a network drive for users in a specific OU. A user says the drive has not appeared. What should you do?
Select an answer first
10expert · hard
An organization is implementing MFA for all users. They have a mix of employees: some have company smartphones, some have personal smartphones, and some have no smartphone. The security team wants to avoid SMS because of phishing risks. Which MFA strategy best balances security and usability?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to 100-140

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Cisco. “100-140” is a trademark of its owner, used for identification only.