A user reports they cannot access a shared folder that is supposed to be available to the 'Sales' group. You check the user's group memberships and see they are not listed in Sales. What should you do first?

Add the user to the Sales group in Active Directory.

Verify the user's group memberships and confirm they should have access before making changes.

Check the NTFS permissions on the shared folder.

Run gpupdate /force on the user's computer.

In AWS, which service is used to manage access to AWS resources by creating users, groups, and permissions?

AWS Identity and Access Management (IAM)

A user in a hybrid environment (on-premises Active Directory synced to Entra ID) forgets their password and needs to access cloud resources. You reset the password in on-premises Active Directory. What else must happen for the user to sign in to Entra ID with the new password?

Provide the user with a hardware token.

Run gpupdate /force on the user's computer.

Wait for the password to sync to Entra ID via Azure AD Connect.

Reset the password again in Entra ID.

What is the primary purpose of Microsoft Entra ID (formerly Azure Active Directory) in a cloud environment?

To provide identity and access management for cloud applications and resources.

To provide a cloud-based file storage service.

To provide virtual machine hosting in the cloud.

To provide a network firewall for cloud resources.

CiscoCertified Support Technician (CCST) IT Support

Domain 3Objective 1

3.1. Assist Users with Establishing Access to Network-Based Resources. 100-140 Practice Questions (Page 3)

Part of the Connectivity and Resource Access Issues domain, which makes up ~17% of our current practice bank. Cisco does not publish an official question count, but from its 50-minute exam (~20–35 total, ~3–6 in this domain), expect 1–2 from this objective — we provide 44 practice questions to prepare you well beyond it. (estimate)

44questions here

9free pages

9concepts

Questions 11–15

11application · medium
A user reports they cannot access a shared folder that is supposed to be available to the 'Sales' group. You check the user's group memberships and see they are not listed in Sales. What should you do first?
Select an answer first
12foundation · medium
Which protocol is used by Windows to access shared folders on a network when mapping a drive?
Select an answer first
13foundation · medium
In AWS, which service is used to manage access to AWS resources by creating users, groups, and permissions?
Select an answer first
14application · medium
A user in a hybrid environment (on-premises Active Directory synced to Entra ID) forgets their password and needs to access cloud resources. You reset the password in on-premises Active Directory. What else must happen for the user to sign in to Entra ID with the new password?
Select an answer first
15foundation · medium
What is the primary purpose of Microsoft Entra ID (formerly Azure Active Directory) in a cloud environment?
Select an answer first

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